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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Competitive and Friendly Pet Insurance

Offering very competitive pet insurance. I have been with The Insurance Emporium for 3 years now and wouldn't consider changing. Staff are very helpful. Reviewed on: 9th July 2024

Thanks Emporium!

Thanks Emporium! We got quite more than double your price and now we’ve signed up we’re really happy. Reviewed on: 9th July 2024

Good company .

Been with this company for a few years now. Easy to get hold of, friendly people over the phone. Have no issues with them as a company and would recommend. Reviewed on: 9th July 2024

My pet insurance claim was handled very professional...

My pet insurance claim was handled very professionally & resolved in no time at all. The service was excellent with a simple process to follow. I received a telephone call updating me on the claim & was asked if my dog was recovering well from his operation, this personal touch made all the difference. Reviewed on: 9th July 2024

All claims were paid and in a timely manner

All claims were paid and in a timely manner Reviewed on: 9th July 2024

Prompt and efficient service

Whenever we have had to make a claim it was dealt with promptly and efficiently Reviewed on: 9th July 2024

We have found the insurance emporium to be extremely...

We have found the insurance emporium to be extremely helpful and really responsive, we contacted them re an issue with one policy not being active and this was resolved quickly enabling us to make a claim which again was dealt with promptly and payment made! Would definitely recommend :) Reviewed on: 9th July 2024

Competitive, value for money,

Competitive, value for money, looked around but couldn’t find any other pet insurance companies that could compete.I recommend to friends. Reviewed on: 9th July 2024

Excellent Customer Service.

Excellent Customer Service. Detailed information and friendly, helpful staff Reviewed on: 9th July 2024

Empathetic personal customer service

Empathetic personal customer service Staff are all knowledgable and also helpful whenever I have called. No pressure to buy Reviewed on: 9th July 2024

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