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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent pricing, comprehensive cover

Excellent pricing, comprehensive cover and a very easy purchase experience. Highly recommended. Reviewed on: 9th July 2024

Clear and fast process

I have had to claim for both my cats, the process was clear, any doubts were addressed promptly and payment was quick. Reviewed on: 9th July 2024

Easy application, website and services well designed...

Application was easy, website and services are well designed. The insurance was well valued compared to competition, have not had to make a claim yet so cannot comment on that. Everything else has been great so far. Reviewed on: 9th July 2024

Absolutely amazing we have had so much support and h...

Absolutely amazing we have had so much support and help through difficult times within the last four years and The Insurance Emporium have been there every step of our path to get our horse which is part of the family to have an enjoyable life again. Reviewed on: 9th July 2024

Always competitive at renewal time and when it came...

Always competitive at renewal time and when it came to claiming it was a pain free process!! Reviewed on: 9th July 2024

Always recommend Emporium pet insurance

I’ve been with Emporium since 2017. My dog has ongoing medical problems since she was 18 months old. Emporium claims are dealt with quickly and easily Reviewed on: 9th July 2024

V helpful staff

Staff took care to explain product clearly and make sure cover was what I was looking for Reviewed on: 9th July 2024

I have horses insured with them and have had to clai...

I have horses insured with them and have had to claim in the past, they were very helpful and sorted everything out with the vets so I didn’t need to. Reviewed on: 9th July 2024

Seamless experience from start to finish

Seamless experience from start to finish Reviewed on: 9th July 2024

Increased prices after claim

They have been very standard. However they have increased my premium by 50% after a claim. Reviewed on: 9th July 2024

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