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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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90%
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8%
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1%
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0%
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1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great service

5
Great customer service and helpful staff Reviewed on: 16th October 2023
Judy's avatar
Judy

Helpful Service

4
In a nutshell, I've not had an issue to date. Always helpful and informative service. Thank you. Reviewed on: 16th October 2023
Phillippa's avatar
Phillippa

High Quality Service

5
It’s critical to listen to what your customers are telling you. Some are going to tell you what you’re doing wrong and some are going to tell you what you’re doing right, and it’s important to gauge both the positives and negatives and set your course from there. Emporium has the best practice in serving all customers needs in my long experience of using their sevices. I would absolutely recommend them! Reviewed on: 15th October 2023
Baron George Day's avatar
Baron George Day

Highly efficient company

5
The company deals with claims efficiency and pays promptly and effortlessly. Always courteous and knowledgeable on the phone. Would recommend to anyone Reviewed on: 15th October 2023
Bernice Selvey's avatar
Bernice Selvey

Great service

5
They have been really helpful when needing to claim and the claim process is so easy. Reviewed on: 15th October 2023
Megan Murphy's avatar
Megan Murphy

Fantastic customer service

5
Easy to use website. Excellent choice of products with different cover levels. I needed to call about an existing issue with my current provider. The customer service agent was very knowledgeable and dealt with the issue easily and quickly. Would highly recommend. Reviewed on: 15th October 2023
Kerry Crompton's avatar
Kerry Crompton

Best customer service

5
Claim dealt with very fast and friendly Reviewed on: 15th October 2023
Pete nieschmidt's avatar
Pete nieschmidt

Fast Response

5
When I contact them they always respond very quickly and are always quick to pay as we have had a very poorly dog in the past. Reviewed on: 15th October 2023
Fast Response 's avatar
Fast Response

consistently efficient

5
I have had pet insurance with Emporium for a number of years They are always easy to get hold of, pleasant and their processes are very efficient, plus they are reasonably priced. Never disappointed. Reviewed on: 15th October 2023
Holtie's avatar
Holtie

Great value and clear

5
I found this the best value for money for dog insurance. Really clear about single condition and total limits. Have stuck with them for a second year. Reviewed on: 15th October 2023
Diane 's avatar
Diane

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