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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Best I have found

I’ve got both my horse and dog insured with these guys. Customer service has always been amazing and claim processing has always been easy. I won’t be changing anytime soon Reviewed on: 17th October 2023

Simple and easy to claim.

I had to get my pet treated recently and was impressed by the simplicity and ease of the claim. Reviewed on: 16th October 2023

Friendly, professional efficient service

At all stages the Ins Emp staff have been helpful, caring and attentive. Well done and thank you! Reviewed on: 16th October 2023

Great cover

The admin people l have contacted on the phone have been very helpful with policy's and in dealing with claims very quickly and efficiently Reviewed on: 16th October 2023

Great pet insurance

Good levels of cover, excellent customer service and quick to pay out any claims. Reviewed on: 16th October 2023

Good cover, good value. Easy claims process.

We've used them for years now and find their price very competitive. But having made a few claims, their process is very good and no issues in payouts. Reviewed on: 16th October 2023

The best policy around and friendly efficient staff!

I have found dealing with Insurance Eporium a breath of fresh air - good value, great cover for my much loved elderly cat and efficient and friendly staff. Reviewed on: 16th October 2023

Good value

I have insurance with this company for three horses I initially started with them 16 years ago with my very first horse Alfie over the years he’s had lots of health issues and I’ve never had a problem claiming from them and he’s still insured with them now. Also last year I bought a new horse that had issues that I was unaware of and after owning her for 6 months I had to make the decision to have her put to sleep and again they paid out on the policy such a relief to know that I had insurance and that the company was efficient and helpful through the whole process Reviewed on: 16th October 2023

Hopefully I won't have to use it

Buying the policy was easy enough, but can't comment on how good the policy is until I need to use it (fingers crossed that never happens!) Reviewed on: 16th October 2023

Best insurance company ever

This was the best experience I have had with insurance companies. They paid my claims without any fuss . Reviewed on: 16th October 2023

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