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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Equestrain

5
I have my ex racer insured with the insurance emporium. They have been amazing and have payed out for the vet bills Reviewed on: 8th July 2024
Lucy K's avatar
Lucy K

Exceptional service - can’t recommend them enough!

5
Exceptional service - can’t recommend them enough! Reviewed on: 22nd April 2024
Tom's avatar
Tom

Won’t pay out if you have a water leak.

1
Won’t pay out if you have a water leak. Only interested in finding loopholes to wriggle out of their responsibility. Absolutely appalling. Steer clear unless you want a stressful situation made 1000 times worse. Reviewed on: 19th January 2024
Yvonne O's avatar
Yvonne O

Very good

5
Absolutely fantastic - can’t fault a thing Reviewed on: 15th November 2023
Tom's avatar
Tom

Very good

5
Can’t fault them - the service was excellent Reviewed on: 14th November 2023
Tim Smith's avatar
Tim Smith

Offers Avios to sign up but cancels as soon as policy starts - avoid!!

1
Selected this company due to the Avios offered, followed every instruction to receive the incentive but as soon as the policy became live the Avios incentive was cancelled. If this is an indication of how this company operates I would recommend going elsewhere Reviewed on: 7th November 2023
R Mabey's avatar
R Mabey
Reply from The Insurance Emporium Good morning, We are sorry to hear of your concerns. We feel you may have us confused with another company, we do not have any association with Avios or any airline loyalty program. Kind regards, Simon, The Insurance Emporium Response date: 10th November 2023
The Insurance Emporium logo
The Insurance Emporium

A great company

5
A great insurance company that listens to the policy holders. Reviewed on: 20th October 2023
Grand Cru's avatar
Grand Cru

A1 customer service

5
All of my insurance claims have only ever been straight forward Reviewed on: 19th October 2023
Karen Rigden's avatar
Karen Rigden

Help back cash on insurance claim.

1
The insurance is cheap but you get what you pay for. We had a claim for £300.69, we had to pay excess £101.56 and then refused to pay a further £74.40. There was not detail provided on why the claim was rejected, said too high for hospitalisation, but you never stayed in hospital. So now I’m paying 60% of the total bill. Reviewed on: 18th October 2023
Steve Warren's avatar
Steve Warren
Reply from The Insurance Emporium Good morning, We're sorry to learn you remain unhappy with the settlement of the claim. Our policies include a limitation of £40 per day for hospitalisation (see the Limitations under Vet's Fees section of cover). Anything over this for the pet's stay at the vet per day would be deducted from the settlement. Kind regards, Joe The Insurance Emporium Response date: 20th October 2023
The Insurance Emporium logo
The Insurance Emporium

Really good service

5
Since having insurance with this company, they have been quick to respond to emails and claims. I have found their communication to be excellent. Reviewed on: 17th October 2023
Vee's avatar
Vee

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