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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.68
Based on 5,996 reviews, last reviewed 23rd Sep 2026
100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026
Emily Hughes's avatar
Emily Hughes
Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024
Eric Hamilton 's avatar
Eric Hamilton

Best insurance company ever

5
This was the best experience I have had with insurance companies. They paid my claims without any fuss . Reviewed on: 16th October 2023
Michael McGeever's avatar
Michael McGeever

Value for money, speedy and reliable service

5
I have had various animals insured with the Insurance Emporium over the years and have had to make insurance claims both small and sadly big. IE have been efficient and fair in dealing with these claims, along with helpful in stressful times. I once managed to insure one animal twice, not realising until a year later at renewal - my duplicate premiums were all repaid swiftly with no quibbling Reviewed on: 16th October 2023
Sarah Porter's avatar
Sarah Porter

Big Ben's Dental covered by Emporium!

5
My big old moggy, Ben, is notorious for having a scrap, and on TWO separate occasions has broken his canine teeth needing veterinary treatment. Thankfully, I had the good sense to take out pet insurance with Emporium, and on both occasions, my vet bills have been covered (minus the excess), without any fuss whatsoever, which is a massive relief and means that Ben can enjoy his old age, fit and healthy, with just a few less teeth! I would happily recommend Emporium for pet insurance (and have done!). I'm so grateful. Reviewed on: 16th October 2023
Sally Lawman's avatar
Sally Lawman

Great service

5
Great customer service and helpful staff Reviewed on: 16th October 2023
Judy's avatar
Judy

Helpful Service

4
In a nutshell, I've not had an issue to date. Always helpful and informative service. Thank you. Reviewed on: 16th October 2023
Phillippa's avatar
Phillippa

High Quality Service

5
It’s critical to listen to what your customers are telling you. Some are going to tell you what you’re doing wrong and some are going to tell you what you’re doing right, and it’s important to gauge both the positives and negatives and set your course from there. Emporium has the best practice in serving all customers needs in my long experience of using their sevices. I would absolutely recommend them! Reviewed on: 15th October 2023
Baron George Day's avatar
Baron George Day

Highly efficient company

5
The company deals with claims efficiency and pays promptly and effortlessly. Always courteous and knowledgeable on the phone. Would recommend to anyone Reviewed on: 15th October 2023
Bernice Selvey's avatar
Bernice Selvey

Great service

5
They have been really helpful when needing to claim and the claim process is so easy. Reviewed on: 15th October 2023
Megan Murphy's avatar
Megan Murphy

Fantastic customer service

5
Easy to use website. Excellent choice of products with different cover levels. I needed to call about an existing issue with my current provider. The customer service agent was very knowledgeable and dealt with the issue easily and quickly. Would highly recommend. Reviewed on: 15th October 2023
Kerry Crompton's avatar
Kerry Crompton

Best customer service

5
Claim dealt with very fast and friendly Reviewed on: 15th October 2023
Pete nieschmidt's avatar
Pete nieschmidt

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