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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

claim for dog accident,

Made I claim for dog accident, had no problem with claim...paid direct to veterinary service. Reviewed on: 20th August 2024

Great in a Crisis

When my dog went into an Addisonian crisis, he needed emergency vet and hospital stay in ICU. I received very good service from The Insurance Emporium, who paid out quickly for emergency treatment for my dog, the provided good communications and regular updates Reviewed on: 20th August 2024

Always helpful, deals with vet direct, efficient and...

Always helpful, deals with vet direct, efficient and clear with claims Reviewed on: 20th August 2024

Fantastic company offering a wonderful product

I have a 6 year old Dalmatian who was diagnosed with terminal lymphoma 12 months ago. Not only have The Insurance Emporium settled all of the covered fees directly with the vet, taking that unneeded worry away from me, but when it was time to renew my premium, they did not try and recover the considerable sums that they had paid out by drastically increasing the monthly cost. I recommend them to everyone. Reviewed on: 20th August 2024

Excellent company.

Excellent company. Have insured my dog with them for years. Always pay my claim with no quibbling and the premium is kept at a reasonable price Reviewed on: 20th August 2024

Simplicity lack of fuss when making a claim..

I needed to make a claim following surgery on my pet, all it took to sort was one email, which was acknowledged in very good time and all the rest of the process was completed between the vet and the Emporium with no fuss or further input from me. Reviewed on: 20th August 2024

Easy to access policy documents, easy to contact and...

Easy to access policy documents, easy to contact and simple. Reviewed on: 20th August 2024

Good value

Although I have not had to make a claim my son did for his dog and I was very pleased to hear there was no quibble in covering quite a large vets bill. Reviewed on: 20th August 2024

The insurance emporium covered our dog Tilly for qui...

The insurance emporium covered our dog Tilly for quite a few years towards the end.The premiums were competitive,with Tilly not needing any claim with them at all until 18 months prior to us losing her.She had a ct scan,followed by mri followed by a brain surgery for a tumour.all 3 claims paid within days of paperwork being submitted.18 months after ,and Tilly’s monthly premium only going up by £14 per month after her previous claims totalling nearly £10000 and we unfortunately needed to claim again for another ct,and then we lost her .again they paid within days,and were so good when I had to make the call to end the insurance on her loss.we wouldn’t hesitate to use them again if we ever feel ready to have another dog Reviewed on: 20th August 2024

Having nearly having to make a claim on my sick dog...

Having nearly having to make a claim on my sick dog we’re absolutely brilliant to deal with Reviewed on: 20th August 2024

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