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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Timely, efficient and caring

Really quickly sorted and vet received payment. Took away any potential stress we could have experienced. We felt cared for and that our horses were cared for Reviewed on: 20th August 2024

When I needed to claim for one of my pets they were...

When I needed to claim for one of my pets they were efficient and paid promptly Reviewed on: 20th August 2024

Fabulous Insurance for our four legged friend

Everyone I have dealt with has been extremely pleasant and helpful. No long waiting times on the phone. Answers given pretty much immediately. We have had to claim a couple times for our gorgeous cocker spaniel and the process has been pretty straightforward and seamless. Reviewed on: 20th August 2024

The insurance emporium

No hassle insurance easy to deal with Reviewed on: 20th August 2024

My renewal has always stayed around the same price w...

My renewal has always stayed around the same price which is rare with other providers Reviewed on: 20th August 2024

claim for dog accident,

Made I claim for dog accident, had no problem with claim...paid direct to veterinary service. Reviewed on: 20th August 2024

Great in a Crisis

When my dog went into an Addisonian crisis, he needed emergency vet and hospital stay in ICU. I received very good service from The Insurance Emporium, who paid out quickly for emergency treatment for my dog, the provided good communications and regular updates Reviewed on: 20th August 2024

Always helpful, deals with vet direct, efficient and...

Always helpful, deals with vet direct, efficient and clear with claims Reviewed on: 20th August 2024

Fantastic company offering a wonderful product

I have a 6 year old Dalmatian who was diagnosed with terminal lymphoma 12 months ago. Not only have The Insurance Emporium settled all of the covered fees directly with the vet, taking that unneeded worry away from me, but when it was time to renew my premium, they did not try and recover the considerable sums that they had paid out by drastically increasing the monthly cost. I recommend them to everyone. Reviewed on: 20th August 2024

Excellent company.

Excellent company. Have insured my dog with them for years. Always pay my claim with no quibbling and the premium is kept at a reasonable price Reviewed on: 20th August 2024

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