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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

100% recommended

Fantastic customer service (very helpful) reasonably priced for the premium even with putting through a large claim, everything in the policy is explained and if you have any questions they are really helpful at answering Reviewed on: 13th October 2023

Easy, friendly experience

When I have rung up and I have been dealt with very quickly sufficiently, given good explanation, it is very comforting to know that my pet will be looked after with Emporium Reviewed on: 13th October 2023

Easy!

The insurance emporium are so easy to deal with. They’re also reasonable! The insurance for my horse was extortionate until I found the insurance emporium! Reviewed on: 13th October 2023

Excellent service

Only made one claim which was dealt with extremely efficiently. My vet said that payment arrived very quickly and was impressed. Reviewed on: 13th October 2023

excellent customer service

I had just taken out cover on one of my dogs but unfortunately he passed away on the day the cover was due to start, when I called to tell them they were very sympathetic and refunded my premium i was very impressed, so I took out another policy for my other dog Reviewed on: 13th October 2023

No experience

I have not had an experience yet other than taking out my policy Reviewed on: 13th October 2023

Efficient and fairly priced

Have settled all my claims quickly and efficiently. Website easy to navigate. Fairly priced. Reviewed on: 13th October 2023

Approachable and reliable

I am so pleased with my experience with The Insurance Emporium. They deal with claims incredibly efficiently by email, always have clear and easy to understand documentation and the premiums are very reasonable. I had cause to call the phone helpline after one of my cats had passed away and the person was so helpful and sympathetic. I felt very looked after at a very vulnerable time. Would 100% recommend the pet insurance to friends and family Reviewed on: 13th October 2023

Pet Insurance

We found the Pet Emporium easy to deal with, and we did not have to wait too long for our payment after our dog had a nasty cut. They gave us updates quickly and were very helpful. Reviewed on: 13th October 2023

Great value and great service

Good value for money and good cover for our two cats. When we had to make a claim payment was quick and easy Reviewed on: 13th October 2023

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