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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent service

Very competitive prices and excellent customer service Reviewed on: 13th October 2023

Helpful

I’ve not had to make a claim yet. When I set up the insurance I entered some details incorrectly. The member of staff was so helpful and sorted it out immediately. It gave me confidence that if I needed to make a claim, it would just get done, no fuss of difficulty. Reviewed on: 13th October 2023

Excellent Equestrian Insurance

Good value and excellent service. Reviewed on: 13th October 2023

Excellent

Never had any issues. Excellent customer service and cheaper insurance than anywhere else. Reviewed on: 13th October 2023

Great value

Great value pet insurance that fits what it says on the tin Reviewed on: 13th October 2023

Great insurance company

This company is very easy to deal with, being autistic they explained everything to me in a way that I could understand. They are also very quick at settling claims Highly recommended Reviewed on: 13th October 2023

Pet & Human friendly policy

Emporium are so easy to deal with. Claims are processed quickly and a breakdown of costs are explained. The overall cost of purchasing insurance is competitive. Reviewed on: 13th October 2023

Just brilliant!

When my little dog who was only 4 months old damaged his leg the Insurance Emporium could not have been more helpful in paying for the operation he needed. He is now fit and well and happily running around like nothing has happened thanks to the Insurance Emporium. One day all insurance companies will be this good! Reviewed on: 13th October 2023

Peace of mind

Competitive prices, excellent communication and customer service. Gives me peace of mind to have my pet insured with the insurance emporium Reviewed on: 13th October 2023

Reassurance

I’ve never had to claim for vets bills for our horse so far but knowing I’m with a highly recommended company I feel confident il be covered if I need them Reviewed on: 13th October 2023

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