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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Peace of mind

Competitive prices, excellent communication and customer service. Gives me peace of mind to have my pet insured with the insurance emporium Reviewed on: 13th October 2023

Reassurance

I’ve never had to claim for vets bills for our horse so far but knowing I’m with a highly recommended company I feel confident il be covered if I need them Reviewed on: 13th October 2023

Great Service

I made a claim when my cat was very poorly, the process of claiming was quick, easy and hassle free. Ill always stay with The Insurance Emporium. Reviewed on: 13th October 2023

Star

We have our two sausage dogs insured with the emporium and this may one of our dogs got ivdd, it was very stressful and worrying, he had to have physio for months and knowing we were cover for this illness was a weight off our minds, they were very helpful and quick to pay back our money for treatments. Gold star to the insurance emporium. Reviewed on: 13th October 2023

Great customer service

I’ve had my equine policy for over three years now and every interaction with customer service has been friendly and efficient. I thoroughly recommend The Insurance Emporium Reviewed on: 13th October 2023

They have been amazing

They paid out for vets fees no problem, thank you Insurance Emporium Reviewed on: 13th October 2023

Great no hassle claims

We submitted one claim and the vets themselves submitted another...no arguments, all paid quickly and efficiently and continuing on a further year with a less significant increase than expected after claiming. Very happy. Reviewed on: 12th October 2023

Simply the best

They always listen to policyholders {me] and deal with claims promptly.. Reviewed on: 12th October 2023

Great insurance options!

I've used the insurance emporium for quite a few years now! There is a good range of pet insurance options to choose from and our dog appreciates it too! Reviewed on: 12th October 2023

Excellent

I've claimed for my dog Missi and have no complaints. No issues raised all smooth sailing. Reviewed on: 12th October 2023

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