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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Reliable & Prompt.

My dog Teddy needed a minor operation & it was the first time I’d had to claim but I needn’t have worried, The Insurance Emporium were reliable, easy to deal with & prompt. Many thanks Reviewed on: 12th October 2023

Reassuring and effortless

Taking out pet insurance with the Emporium was effortless. They came up too when it came to offering value for money and the website was surprisingly easy to use. I got peace of mind that my dog will be insured should the worst happen, and it didn’t cost the earth of take a lifetime to set up Reviewed on: 12th October 2023

Fudgemeister General

Our Black Lab Fudge is 12. He has been through the wars, Lumbs and bumps and a few operations to boot. Without the Emporium he would definitely have gone over the rainbow bridge! We cannot thank them enough Reviewed on: 12th October 2023

Understanding helpful people

Always an actual person at the end of the phone who are always extremely helpful! Reviewed on: 12th October 2023

Happy Horse Owner

I recently switched from another insurance provider and am saving £200+ a month for exactly the same coverage. The customer service experience has been very positive and I am so pleased that I’ve told all my horsey friends about my experience. Reviewed on: 12th October 2023

Easy to set up, economical premiums

Easy to set up, economical premiums Reviewed on: 12th October 2023

Customer review

Excellent insurance company. Always there to help at any time with any issues. No hassle. Would recommend to friends and family every time. Reviewed on: 12th October 2023

Amazing

We have been insured for nearly six years for our dog Barney. Soon after welcoming Barney we needed to claim as Barney has ongoing allergy problems. We have made many claims and the insurance emporium has been amazing. And settled our claims promptly. Reviewed on: 12th October 2023

There when needed

Extremity friendly & family run feel business. Always a person on the phone to talk to with professional knowledge. Helped with everything at time of need. Reviewed on: 12th October 2023

Made a difference

I was frustrated in the fact I felt I was being, without their knowledge being discriminated as the web site was extremely frustrating as it appeared the site was not user friendly for severely sight impaired. An email was sent to inform customer service of my needs and preferred formats, font size and preferred colour of paper. A very caring, supportive, mortified staff member, couldn’t have done any more in rectify my concerns that they totally agreed with. She investigated, kept me up to date with regular telephone contact. Changed the procedures they followed following what I had explained to them. I have a direct telephone number to contact them directly. No queue or the annoying press the relevant number to be transferred to another algorithm and ending up on the phone for well over 30 minutes. Kirsty could not have been any more supportive and receptive to the suggestions I made. She is a credit to the Emporium Reviewed on: 12th October 2023

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