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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Claims made easy

Having to claim for pet insurance when my pet dog required vet treatment was made easy by Emporium. This was a great help at a particular time of stress and the claim was processes very quickly too. Reviewed on: 12th October 2023

Excellent priced insurance

I sent in my claim and it took inly a matter of days before they had sorted it out and transferred money to my bank. Excellent communication too. Reviewed on: 12th October 2023

Pet insurance made simple

Initially I was attracted to the low price but I was worried what would happen if I had to make a claim as it seemed to good to be true! I needn’t have worried because the friendly advisors made claiming quick and easy. There were no hidden costs that I had missed. I think the policies are made clear and easy to understand for everyone plus there are budgets to suit everyone. Very happy with this company. Reviewed on: 12th October 2023

Helpful friendly staff who took extra time to make sure policy was right for me

I wanted horse insurance including cover for vets fees for illness as well as accidents. The staff I spoke to took time to go through the policies available carefully to make sure I bought the right product for me and my horse. Really appreciated the service. Reviewed on: 12th October 2023

Reliable

Have found their service to be polite, friendly and reliable. Would recommend Reviewed on: 12th October 2023

Reasonable price and easy contact

Not had to make a claim yet but we were impressed with the price of our pet insurance and it was easy to contact them to confirm some details Reviewed on: 12th October 2023

Efficient.

I’m so glad we choose to ensure our dog with The Insurance Emporium. We’ve had a very positive experience. They are efficient at picking up your call, transferring calls and dealing with claims. I don’t get left on hold, for hours on end, listening to strange music. Claims have always been dealt with in an efficient manner. I would definitely recommend The Insurance Emporium to friends, family and anyway looking for a trustworthy company to insure with. Reviewed on: 12th October 2023

Best Value Pet Insurance

Best value pet insurance I’ve ever had, been a customer for 3 years now and not looking back! Reviewed on: 12th October 2023

The Best

I have had 2 dogs insured with Emporium and experienced great customer care. My first dog had a chronic medical condition requiring regular medical care. Emporium were always prompt responding to claims. My second dog regrettably also has a chronic medical problem-just bad luck I suppose. But my saviour is knowing I can rely on Emporium to support my dog through lifesaving treatments. Many thanks Emporium. Reviewed on: 12th October 2023

Best Pet Insurance

Had my dogs insured for about 6 years. It’s still one of the cheapest I’ve come across even after making a claim . Very helpful and knowledgeable staff. Nothing too much for them to answer any questions or explain things you’re not sure about. Reviewed on: 12th October 2023

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