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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Above and beyond

The insurance emporium have always been prompt with paying out for any claim and even when you do claim the premium doesn’t skyrocket. I have spoken to the team over the phone several times and they are always so helpful - explaining in laymen’s terms anything with the policy that I don’t entirely understand. These will always be my number one for pet insurance Reviewed on: 12th October 2023

Honest and accessible

I like the fact that there’s someone (a human) to speak to and a pragmatic and honest attitude. Easy to deal with when making a claim (pretty much all done direct with my vet) and prepared to accommodate me on renewal. And competitively priced too. Reviewed on: 12th October 2023

Cat insurance

These guys are what they say . They were prompt and paid out for my boy.. . I'm now insuring the other animals with them. Reviewed on: 12th October 2023

Excellent service

I have used the insurance emporium for a few years now for multiple pets, I’ve always had a really positive experience and when needed if I need to speak with someone it’s always been very simple and easy and everyone is very helpful! Reviewed on: 12th October 2023

Amazing prompt insurance company

Always good communication always payout claims and air for money been with them for years Reviewed on: 12th October 2023

Amazing easy cheap

I’m be been with insurance emporium for about a year now on my lovely Goldendoodle Jessie. However my parents have always been with you guys and you are so wonderful and friendly. You care about your animals not about making money but to ensure that all the animals get the right insurance for them and that it’s affordable for families across the country. Reviewed on: 12th October 2023

Insurance for Wilson

My daxie has had ivdd twice emporium made a sad time so easy I have managed to get 4 of my friends to go for this insurance only thing is depending on stage of ivdd wud like hydrotherapy added to whenever our dogs have ivdd this is so beneficial to them I have proof Reviewed on: 12th October 2023

Horse insurance

I find insurance emporium very helpful and great value for money Reviewed on: 12th October 2023

I had a really poorly dog

My dog was having issues and he required treatment by the vet and it ended up with a major operation and of course I had to claim off his insurance and each time I had to speak to the Insurance Emporium I was met with really nice customer service representatives who were really helpful at a very stressful time, Reviewed on: 12th October 2023

Excellent Service

Really love the product which was very competitively priced. A very easy company to deal with. Reviewed on: 12th October 2023

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