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The Insurance Emporium: Pet insurance reviews

4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great price,quick on claims.

5
When my previous cat Vienna was ill and after paying the vet fees I got the money back within 3 weeks,easy to contact and to complete my claim. Reviewed on: 12th October 2023

So helpful

5
Had an amazing and helpful experience. Thank you for all your help. Reviewed on: 12th October 2023

Hassle-free and helpful

5
I had to claim on my horse insurance and Insurance Emporium were thorough, hassle-free, quick and easy! At a time when I was already stressed about my horse being ill, Insurance Emporium made sure I wasn’t stressed went it came to claiming! Reviewed on: 12th October 2023

Great cover for a great price

5
Our Dogue De Bordeaux has been insured with you for 3 years now, not only have they covered her ongoing condition but they have reduced the monthly costs too. When I told my sister she couldn’t believe it but she’s also now with you. They’ve helped us keep our girl alive as we wouldn’t be able to afford the medical costs otherwise. Thank you Reviewed on: 12th October 2023

Outstanding Pet insurance

5
I have peace of mind with Bella’s (pet) insurance excellent customer service. Quick direct settlement with claim.would highly recommend. Reviewed on: 12th October 2023

Fantastic insurance company

5
My little dog Biff sadly had to have an operation on a luxating patella which was done successfully and thanks to the Insurance Emporium the cost was covered without any quibbles. Thank you very much from myself but more importantly from my little furry pal Biff. Reviewed on: 12th October 2023

Easy to set up and change

5
I set up pet insurance for our puppy in August 2023 and then realised we had made a mistake and needed to change to a lifetime policy. The Insurance Emporium website is very easy to use and so we could easily make then change! Reviewed on: 12th October 2023

Fantastic!

5
Both of my cats are insured with the insurance emporium and we had claims. The service given was not only fantastic but beyond. I recommend it to everyone who owns a pet. Keep up the good work and thank you for everything! Reviewed on: 12th October 2023

Absolutely amazing company

5
I have a very sick and suffering Alaskan malamute and they have been amazing with the support of his illnesses! Without them he wouldn’t be here! They are the best insurance company Reviewed on: 12th October 2023

Friendly, fantastic and furry!

5
Mr Rigby the Border Terrier says; "Always a joy to deal with. Once even the lovely chap who does the voice overs answered the phone. It made my day! Clear and easy to understand, this is pet insurance at its friendliest. And let's face it, that's what everyone needs in their life. Woof" Reviewed on: 12th October 2023

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