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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Hassle-free and helpful

I had to claim on my horse insurance and Insurance Emporium were thorough, hassle-free, quick and easy! At a time when I was already stressed about my horse being ill, Insurance Emporium made sure I wasn’t stressed went it came to claiming! Reviewed on: 12th October 2023

Great cover for a great price

Our Dogue De Bordeaux has been insured with you for 3 years now, not only have they covered her ongoing condition but they have reduced the monthly costs too. When I told my sister she couldn’t believe it but she’s also now with you. They’ve helped us keep our girl alive as we wouldn’t be able to afford the medical costs otherwise. Thank you Reviewed on: 12th October 2023

Outstanding Pet insurance

I have peace of mind with Bella’s (pet) insurance excellent customer service. Quick direct settlement with claim.would highly recommend. Reviewed on: 12th October 2023

Fantastic insurance company

My little dog Biff sadly had to have an operation on a luxating patella which was done successfully and thanks to the Insurance Emporium the cost was covered without any quibbles. Thank you very much from myself but more importantly from my little furry pal Biff. Reviewed on: 12th October 2023

Easy to set up and change

I set up pet insurance for our puppy in August 2023 and then realised we had made a mistake and needed to change to a lifetime policy. The Insurance Emporium website is very easy to use and so we could easily make then change! Reviewed on: 12th October 2023

Fantastic!

Both of my cats are insured with the insurance emporium and we had claims. The service given was not only fantastic but beyond. I recommend it to everyone who owns a pet. Keep up the good work and thank you for everything! Reviewed on: 12th October 2023

Absolutely amazing company

I have a very sick and suffering Alaskan malamute and they have been amazing with the support of his illnesses! Without them he wouldn’t be here! They are the best insurance company Reviewed on: 12th October 2023

Friendly, fantastic and furry!

Mr Rigby the Border Terrier says; "Always a joy to deal with. Once even the lovely chap who does the voice overs answered the phone. It made my day! Clear and easy to understand, this is pet insurance at its friendliest. And let's face it, that's what everyone needs in their life. Woof" Reviewed on: 12th October 2023

Top Insurance Company

I have been with this Company for over 6 years and have found them helpful, interested in my beautiful dog and always easy to speak to Highly recommend them Reviewed on: 12th October 2023

Best lifetime cover for our Cockerpoo

This is the third year of renewal and I can recommend the policy features and value on offer. Great professional service and assistance. Reviewed on: 12th October 2023

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