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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

The best insurance company I have ever used!

We have a very ill dog. He is always in the vet, whether it is eyes, ear, skin or autoimmune disorders. We have claimed countless times from Insurance Emporium and every single time they have came through for us. We couldn't afford to keep our pet if it wasn't for this company. Every time I phone them they are more than happy to help, very pleasant to talk to and thier staff are very highly trained on the call. I will use this pet insurance company in the future for sure. Would highly recommend to anyone looking for pet insurance that they can rely on. Reviewed on: 12th October 2023

Recommend The Insurance Emporium

Very Good to deal with, and always there when you need them. Reviewed on: 12th October 2023

Professional service

We have had to make a claim with regards to our cat Sammie who has heart disease. Payment have been made promptly to us and have found them professional with regards to claims. Reviewed on: 12th October 2023

Helpful and efficient

Always helpful when I have phoned them. Claims have always been credited to my bank account promptly Reviewed on: 12th October 2023

Reliable and professional

I have had my dog insured with Insurance Emporium for over 10 years and they have been excellent. They have responded quickly to any queries or claims, and never quibbled when paying out for injuries and illnesses. My dog has experienced a number of life-long conditions and it is great peace of mind to know that we are covered for medication and vet visits to ensure we can give her the best care possible. Excellent customer service and highly recommended Reviewed on: 12th October 2023

Great service

I lost two of my dogs, little dacshunds with in 6 weeks apart. During this time the staff I spoke to were amazing. Would highly recommend Reviewed on: 12th October 2023

'Insurance Emporium' is a genuinely good insurance company.

I've held an 'Insurance Emporium' pet insurance protection plan for many years now as they have always been very effective and competitive with the yearly renewal process. In addition, their customer service is efficient, professional and friendly. Lastly I'd like to add my thanks for the way they handled a claim for my beautiful best friend when he needed serious and expensive veterinary treatment - you can't put a price on your pets health but it was very comforting and reassuring to be told that they would take charge of dealing with all the vets fees. 'Insurance Emporium' is a genuinely good insurance company.. Reviewed on: 12th October 2023

Great experience

I've just signed up with the insurance emporium for pet insurance. It was easy to do and they have competitive prices for all levels of cover. Reviewed on: 12th October 2023

A reliable resource

Unfailingly fair and approachable pet insurance. Reviewed on: 12th October 2023

easy and dependable

make things so easy for me when times where difficult Reviewed on: 12th October 2023

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