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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

New pet policy

Not used policy yet and, with any luck, never will but appears to give wide cover at a good price. Application was very simple. Slight disadvantage from previous policy which provided video vet assistance included, at a price no doubt. Reviewed on: 4th September 2023

Easy to set up

Good website, Competitive quote for a Lifetime policy covering £3k of vet fees. Many thanks Reviewed on: 4th September 2023

A company you can trust

I have been with The Insurance Emporium for over 2 years, and feel safe that I can call on them if ever I need there help. Reviewed on: 4th September 2023

Covering my dogs with insurance

………is of course a necessity these days, and there are lots of options. I’ve been with The Insurance Emporium for a couple of years and although they wouldn’t pay up for all of my last claim when I sadly lost my greyhound to cancer. Previous claims they always did so yes, I would recommend Reviewed on: 4th September 2023

Good service and prompt payments

Although great service I do find the excess a bit excessive Reviewed on: 4th September 2023

Great cover for all our animals

We have 3 cats and a dog.. The cover is excellent and on tge few occasions we have claimed the service has been very quick and no issues with them trying to " clarify " our cover Reviewed on: 4th September 2023

Pet insurance

Recommendation, easy to follow through questions and competitive on price Reviewed on: 4th September 2023

Hassle-free claims

Simple claim process, hassle-free and quick response. Reviewed on: 4th September 2023

Dog insurance

I recommend all the time fantastic customer service advisors which always help when needed If you have a dog that becomes unwell and needs treatment it put my mind at rest to know it will be dealt as best as possible I've transferred my other dog also Reviewed on: 4th September 2023

A meow zing pet insurance

Thanks for being a good pet insurance provider Reviewed on: 4th September 2023

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