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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Fantastic support

5
Brilliant support and understanding in difficult situation, no quibble payout when needed the most, stress levels reduced knowing insurance were there for you. Reviewed on: 4th September 2023
Michelle Cotton's avatar
Michelle Cotton

Recommended insurers

5
Excellent service throughout. Good customer service and very efficient. Reviewed on: 4th September 2023
Frank Pace's avatar
Frank Pace

New pet policy

5
Not used policy yet and, with any luck, never will but appears to give wide cover at a good price. Application was very simple. Slight disadvantage from previous policy which provided video vet assistance included, at a price no doubt. Reviewed on: 4th September 2023
Paul Helm's avatar
Paul Helm

Easy to set up

5
Good website, Competitive quote for a Lifetime policy covering £3k of vet fees. Many thanks Reviewed on: 4th September 2023
Richard Telford's avatar
Richard Telford

A company you can trust

5
I have been with The Insurance Emporium for over 2 years, and feel safe that I can call on them if ever I need there help. Reviewed on: 4th September 2023
Carol Murray 's avatar
Carol Murray

Covering my dogs with insurance

4
………is of course a necessity these days, and there are lots of options. I’ve been with The Insurance Emporium for a couple of years and although they wouldn’t pay up for all of my last claim when I sadly lost my greyhound to cancer. Previous claims they always did so yes, I would recommend Reviewed on: 4th September 2023
Amanda Wright's avatar
Amanda Wright

Good service and prompt payments

4
Although great service I do find the excess a bit excessive Reviewed on: 4th September 2023
Sue Clayden's avatar
Sue Clayden

Great cover for all our animals

5
We have 3 cats and a dog.. The cover is excellent and on tge few occasions we have claimed the service has been very quick and no issues with them trying to " clarify " our cover Reviewed on: 4th September 2023
Paul Stephens 's avatar
Paul Stephens

Pet insurance

5
Recommendation, easy to follow through questions and competitive on price Reviewed on: 4th September 2023
Julie Auckland's avatar
Julie Auckland

Hassle-free claims

5
Simple claim process, hassle-free and quick response. Reviewed on: 4th September 2023
Andrea McDonald's avatar
Andrea McDonald

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