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The Insurance Emporium: Pet insurance reviews

4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Calm, caring & professional with peace of mind for all things Equestrian & Canine.

5
I have used The Insurance Emporium for over 35 years for all my Horses & Dogs. The customer service is second to none. The reassurance of prompt settling of Veterinary Invoices in times of need has been a godsend in Veterinary treatment when required. Thank you for your kind & continuing care. Reviewed on: 4th September 2023

Horse insurance

4
They have been brilliant with my horse insurance and so easy to work with Thanks Reviewed on: 4th September 2023

Quick settlement

5
My cat needed a batch of test carried after becoming unwell, insurance emporium settled my claim promptly with no hassle Reviewed on: 4th September 2023

Easy to deal with

5
I had a claim which was paid out in full with no quibbles. I was lucky to get the old t&c though as the excess has now significantly increased. Reviewed on: 4th September 2023

Prompt payment

5
I have thankfully only had to use my insurance twice, however one was very serious and the insurance emporium paid promptly, without question by helpful and knowledgeable staff. It was a great relief at a potentially devastating time. Reviewed on: 4th September 2023

Excellent Service and quick settlement of claim.

5
I have lifetime insurance on my cat and he has ongoing treatment and medication. Claims procedure is simple and easy and payment is very prompt. Great Service. Reviewed on: 4th September 2023

Easy to set up and never had any problems

5
The process of setting up my puppy’s insurance was straight forward and never had a problem with them. Reviewed on: 4th September 2023

So far so good

5
I chose emporium as recommended from a friend. I’m with them 2years now and claim twice. I never had a problem with claim. Everything from price to claim I’m satisfied. Reviewed on: 4th September 2023

Absolutely PAWfect service for us kitty kats

5
Mummy says “She intends to avoid any ‘CATastophes’ in future by using The Insurance Emporium. Reviewed on: 4th September 2023

Peace of mind

5
Easy to set up and follow instructions. Reviewed on: 4th September 2023

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