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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Quick settlement

My cat needed a batch of test carried after becoming unwell, insurance emporium settled my claim promptly with no hassle Reviewed on: 4th September 2023

Easy to deal with

I had a claim which was paid out in full with no quibbles. I was lucky to get the old t&c though as the excess has now significantly increased. Reviewed on: 4th September 2023

Prompt payment

I have thankfully only had to use my insurance twice, however one was very serious and the insurance emporium paid promptly, without question by helpful and knowledgeable staff. It was a great relief at a potentially devastating time. Reviewed on: 4th September 2023

Excellent Service and quick settlement of claim.

I have lifetime insurance on my cat and he has ongoing treatment and medication. Claims procedure is simple and easy and payment is very prompt. Great Service. Reviewed on: 4th September 2023

Easy to set up and never had any problems

The process of setting up my puppy’s insurance was straight forward and never had a problem with them. Reviewed on: 4th September 2023

So far so good

I chose emporium as recommended from a friend. I’m with them 2years now and claim twice. I never had a problem with claim. Everything from price to claim I’m satisfied. Reviewed on: 4th September 2023

Absolutely PAWfect service for us kitty kats

Mummy says “She intends to avoid any ‘CATastophes’ in future by using The Insurance Emporium. Reviewed on: 4th September 2023

Peace of mind

Easy to set up and follow instructions. Reviewed on: 4th September 2023

Good value

Good value, not confusing pet insurance. Have reinsured with them year on year. Reviewed on: 4th September 2023

Cost effective, supportive and efficient

Staff are so helpful and my claim was paid out immediately Reviewed on: 4th September 2023

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