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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Good value

Good value, not confusing pet insurance. Have reinsured with them year on year. Reviewed on: 4th September 2023

Cost effective, supportive and efficient

Staff are so helpful and my claim was paid out immediately Reviewed on: 4th September 2023

Quick, easy help when you need it

When my dog became seriously ill and required hospitalisation, the claim forms were simple and easy to complete. They payed out quickly and with no fuss. Claiming my insurance was the least stressful thing during a highly stressful situation. Reviewed on: 4th September 2023

Pawsome Pet Provider

Amazing customer service. Deal with claims promptly. Definitely recommend The Insurance Emporium to anyone. 5 ⭐️ service Reviewed on: 4th September 2023

Fantastic!!!!!!!

Excellent customer service. Great price would definitely recommend. Reviewed on: 4th September 2023

Invaluable and efficient

Been with the company got a few years for my pet insurance and they have been great with communication, price and when I did need to claim they were very quick too pay out and make sure everything was settled quickly and stress free. Reviewed on: 4th September 2023

Honest and Affordable

Been with them for many years and as my cat has got older and developed a few more costly conditions the premiums have remained sensible. Reviewed on: 4th September 2023

Fantastic service, highly recommend!

I’ve got all my pets insured, whenever I’ve needed to make a claim the communication has be great and service excellent. Payments have been made swiftly. Highly recommend! Reviewed on: 4th September 2023

Insurance that keeps its promises!

Nobody ever wants their pet to be poorly or injured but when the going gets rough, this company has you covered! No quibbles, no jumping through hoops. Just easy to use and do what they say they will do! I have unfortunately had to claim for my horses and this company was outstanding! Reviewed on: 4th September 2023

Great friendly service

I’ve had to make a. claim a couple of times and each time I e not waited long to get my money back. Reviewed on: 4th September 2023

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