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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Best value around!

Great value for cats of any age! Reviewed on: 20th August 2023

Excellent pet insurance

Unfortunately I have needed to claim for very serious surgery for my dog but fortunately for us I had chosen Insurance Emporium who made the claim process easy and worry free each time. The premiums are reasonable and the cover is excellent. Reviewed on: 20th August 2023

Great professional company

Everytime I have contacted the company, they have been very helpful, they speak laymen terms so you understand the policy you are choosing and you can tell they love and are caring for the animals Reviewed on: 20th August 2023

Fuss-Free Peace of Mind

An excellent company who have handled our pets' needs in a simple, considerate and so promptly. I would recommend them to anyone - they really stand out. Reviewed on: 20th August 2023

Outstanding customer focus and service

My dog needed emergency treatment Emporium dealt swiftly and efficiently and were supportive throughout, at a time which was very emotional. Reviewed on: 20th August 2023

Straightforward

Had a claim and the process was very straightforward and efficient. Renewed for following year with Insurance emporium Reviewed on: 20th August 2023

Fair, honest and listens to the customer!

Many other horse insurers are quick to not pay out on certain things but the insurance emporium have been extremely accommodating over the past years for my horse - they take time to listen and reply via social media, which is also a bonus as no need to hold on phone lines for hours! Quick responses and quick answers mean happy customer! Thankyou very much! Reviewed on: 20th August 2023

Definitely a great policy

Continue to use this company for our pet insurance Good clear policy affordable insurance Reviewed on: 20th August 2023

A loved one protected

A modern company with a great customer interface gives me confidence my Lyra is covered if she needs expert care. Reviewed on: 20th August 2023

Best insurance company around

I use my insurance for my smallest dog I have two dogs, by far the best insurance company and the price never increases much Reviewed on: 20th August 2023

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