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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

A real company with heart and soul.

I have been with this company for quite a few years now. Both of my cats are comprehensively covered and cared for with the insurance I took out for both, Sadly, I lost my beautiful black cat, He was the son of my blue point Siamese cat - she is still alive though now quite elderly. My black cat had been diagnosed with type 2 diabetes which was managed fairly well until he fell ill with an infection which then prompted a ketoacidosis where he needed to be hospitalised for 4 days. Thankfully, despite him being so seriously ill he pulled through and this following him being put on a more appropriate insulin medication he then went from strength to strength. He spent happy years following this until December last year he had an acute illness where a tumour was suspected and again he was hospitalised but this time nothing could be done. The Insurance Emporium has genuine, caring staff who empathise with your loss - as many are animal lovers who often have experienced similar happenings- and this is very much appreciated at times of great sadness when in this case I rang up to inform them of his death. I highly commend this company for its ethos and the high standard of customer care. Reviewed on: 21st August 2023

Dog insurance

They pay up without waiting for ages Reviewed on: 20th August 2023

I renew year after year!

Insurance Emporium are very friendly, approachable, sort any queries out quickly and above all provide a good level of pet cover for the price I pay. I have been with them now for a number of years and hope to stay with them for the foreseeable. Reviewed on: 20th August 2023

Great company

Easy to deal with, great value too Reviewed on: 20th August 2023

Best insurance ever....

I have renewed with this company ever since I started getting pet insurance as they are often the most competitive price on comparison sites. Reviewed on: 20th August 2023

easy To Work With

I have found their comms clear and helpful. So far very good experience. Not so other insurers. Reviewed on: 20th August 2023

Value for money

Prompt attention, clear documentation and easy to deal with Reviewed on: 20th August 2023

Amazing Pet insurance Company

Very helpful and kind. Money received quickly after claim Reviewed on: 20th August 2023

Excellent service

Been with them for a number of years for pet insurance and always been great and helpful Reviewed on: 20th August 2023

Whenever I have had to make a claim, the Insurance Emporium have made claiming very smooth and easy.

I cannot fault the Insurance Emporium for ease of making a claim and quick payout. Very reassuring when you are going through an emotion / stressful time. Reviewed on: 20th August 2023

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