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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Professional, helpful reassuring service

Efficient, knowledgeable staff. Reviewed on: 21st August 2023

Best value found

Easy to claim and best value found Reviewed on: 21st August 2023

Great company easy to deal with and very helpful

When my bank decided to stop paying my direct debit they honoured that with me paying the missing premiums they continued the cover. As my mare it quite old restarting an insurance would have been expensive or impossible Reviewed on: 21st August 2023

Fantastic pet insurance

I have this insurance for my two dogs and definitely wouldn’t go anywhere else even when I made a claim the insurance was fair and didn’t go up by a staggering amount. Customer services are quick and very polite and helpful! they will always answer any questions you have.Fantastic Pet insurance Reviewed on: 21st August 2023

Quick and easy and efficient

All four cats insured without any hassles, jargon or hidden clauses Reviewed on: 21st August 2023

Great insurance

Great insurance, good price and full cover Reviewed on: 21st August 2023

Professional, personal and reliable

I have had my horses insured with Emporium for years now and they have been highly professional yet kind and personal in all their correspondence. The claims I have made have been dealt with quickly and efficiently with total commitment and everyone I have spoken to has been extremely thoughtful and caring and couldn’t do enough to help. I am very grateful to Emporium for everything they have done for me and my horses! Reviewed on: 21st August 2023

Excellent service

Quick and easy and always friendly and helpful on the phone Reviewed on: 21st August 2023

A real company with heart and soul.

I have been with this company for quite a few years now. Both of my cats are comprehensively covered and cared for with the insurance I took out for both, Sadly, I lost my beautiful black cat, He was the son of my blue point Siamese cat - she is still alive though now quite elderly. My black cat had been diagnosed with type 2 diabetes which was managed fairly well until he fell ill with an infection which then prompted a ketoacidosis where he needed to be hospitalised for 4 days. Thankfully, despite him being so seriously ill he pulled through and this following him being put on a more appropriate insulin medication he then went from strength to strength. He spent happy years following this until December last year he had an acute illness where a tumour was suspected and again he was hospitalised but this time nothing could be done. The Insurance Emporium has genuine, caring staff who empathise with your loss - as many are animal lovers who often have experienced similar happenings- and this is very much appreciated at times of great sadness when in this case I rang up to inform them of his death. I highly commend this company for its ethos and the high standard of customer care. Reviewed on: 21st August 2023

Dog insurance

They pay up without waiting for ages Reviewed on: 20th August 2023

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