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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent and Friendly Service

I have been using Emporium for 3 years now for my horse insurance and would not consider changing. The advisors are very friendly and helpful and any claims have been dealt with very efficiently and sympathically. When your horse has a health issue it is so stressful, both for the animal and the large vet bills but the Insurance Emporium have always been helpful and claims paid quickly. Would not hesitate to recommend this company to a friend. Reviewed on: 20th August 2023

Great Pet Insurance

Have my pet fully insured with Emporium. Great service and no mucking around when paying out when dog wasn't well and I claimed on my pet insurance.. Very efficient and was very grateful. Thank you. Reviewed on: 20th August 2023

Really good service and care for our pet

Our cat's treatment is taken care of. We deeply love our cat, and this has enabled his life to continue. They are courteous, efficient, and I owe a deep debt of gratitude for their genuine care. Reviewed on: 20th August 2023

Horse insurance

Excellent customer service, really helpful when having to submit a claim. Reviewed on: 20th August 2023

Excellent pet insurer

Excellent insurer, fairly priced polices for both dogs and horses, quick to respond to queries and claims, no massive hikes in annual premiums. Reviewed on: 20th August 2023

Great insurance cover

I have insured both my dogs with The Emporium, they have different policies and cover for you to choose from, and payout any claims quickly. Reviewed on: 20th August 2023

Good and affordable horse insurance

Found on the internet after looking for horse insurance. Insuring horses is a must, but expensive. The insurance emporium was a god send. I have 2 horses and a trailer that I had to insure. The insurance emporium allowed me to do all 3 at a price I could afford and I have recommended them to other people. Reviewed on: 20th August 2023

Good value insurance

Good value and always price match. Quick to pay out claims Reviewed on: 20th August 2023

Surprising

Normally insurance costs go up and you have to swap to another company. I was very pleasantly surprised when my monthly cost went down! Reviewed on: 20th August 2023

Reliable and Friendly

The Insurance Emporium staff were always friendly and informative when we needed advice. They also reimbursed vet fees very quickly. We found them to be compassionate when we lost one of our cats, sending us a condolence card. Reviewed on: 20th August 2023

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