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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Fast, friendly service.

Claims are dealt with promptly and fairly - exactly what you need from a pet insurer. Far more reliable than other insurers we've been with, which is reassuring. Reviewed on: 20th August 2023

Pets

A great price and fantastic customer service. They are always there to help. Reviewed on: 20th August 2023

Good value

Good value, paid claim promptly with no issues, lifetime cover. Reviewed on: 20th August 2023

Cost of pet insurance

The insurance emporium have been a great help with keeping the costs down of my pet insurance during the cost of living crisis. They have been extremely helpful and supportive. When it came to my frenchie’s operation they were amazing with paying out the claims and guiding me through the process. My baby is definitely in good hands! Reviewed on: 20th August 2023

Great value and claims promptly dealt with!

Our cat has been insured with The Insurance Emporium for around 19 months. I originally chose them because my mum has had great experiences with them and also, unsurprisingly, because they were the best value. We’ve had to make two claims in that time and both were promptly paid out. The claim form is easy to complete and submit. Thank you! Reviewed on: 20th August 2023

Always responsive

We have had to call on you twice for one of our dogs and both times you were very efficient and paid out rapidly. Reviewed on: 20th August 2023

Horse Insurance

Easy to set up, good cover and affordable Reviewed on: 20th August 2023

Reliable, helpful and friendly.

All the staff I have contacted have always been helpful and friendly. Payments on any claims are usually fairly quick. Never really encountered any problems. Reviewed on: 20th August 2023

Great company, fast and efficient.

Had a claim recently on my pet insurance for my dog who had 3 skin tumours removed, Insurance Emporium covered the bill minus the excess and the money was in my account within two weeks of the operation. Great service and I highly recommend this company. Reviewed on: 20th August 2023

Easy - no fuss pet insurance

Have been with Emporium for the past 4 years. Their fees are highly competitive but the real test is when you come to claim and II have done so twice with an easy to complete form countersigned by the vet and on both occasions payment made within a couple of days - no hassle - no fuss. Their recent price rise has been minimal when compared to other brands. The great thing is they keep you in touch their communications are great. Reviewed on: 20th August 2023

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