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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Highly recommended

I have been with the Insurance Emporium for a number of years now for various pets. They have always been quick responders, fair and compassionate. Highly recommended. Reviewed on: 20th August 2023

The best

Great providers of great priced products. With friendly helpful staff Reviewed on: 20th August 2023

They were there for us

We had a poorly cat, who has sadly since passed away, but this company dealt with each of our claims quickly & efficiently, which gave us peace of mind on the financial side when we were dealing with our little man's illness, so we were able to give him the love & attention he needed in his last month's. For that we are eternally grateful. Reviewed on: 20th August 2023

Quick and easy payment

We own two dogs, both insured by the Insurance Emporium. Always had our claims processed quickly and easily with prompt payment. Reviewed on: 20th August 2023

Fantastic service

So easy to set up the insurance. The website was very user friendly and clear explanations of terms was provided. Reviewed on: 20th August 2023

Top quality pet insurance at a fair price.

Top quality pet insurance at a fair price. Reviewed on: 20th August 2023

Excellent company - always helpful

So happy with my insurance- claims have been dealt with swiftly with good communication throughout. Highly recommended. Reviewed on: 20th August 2023

Great insurance company

Really great company. Easily accessible, great telephone service Reviewed on: 20th August 2023

Fast, friendly service.

Claims are dealt with promptly and fairly - exactly what you need from a pet insurer. Far more reliable than other insurers we've been with, which is reassuring. Reviewed on: 20th August 2023

Pets

A great price and fantastic customer service. They are always there to help. Reviewed on: 20th August 2023

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