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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Always there for us

Emporium has been absolutely fantastic for us. As our doggy is gaining years she has had a few issues. Emporium have supported us by paying out promptly and if ever I have an issue there is always a fantastic person to talk to on the end of the phone. Thank you for keeping our beautiful dog safe. Reviewed on: 20th August 2023

Excellent pet care

The process for claiming was smooth and very professional Reviewed on: 20th August 2023

Floki

Very impressed with the service after my youngster was diagnosed with OCD and had to have stifle surgery Reviewed on: 20th August 2023

Great pet service

A great service at a difficult time when you need people to be kind and helpful Reviewed on: 20th August 2023

Great pet insurance

We have been with the Insurance Emporium for many years and their insurance for our dog Lola has been fantastic. It’s really easy to make a claim and the payout is always prompt. I am really happy with the Insurance Emporium and feel safe and covered. Reviewed on: 20th August 2023

Great insurance company

Helpful telephone support, and friendly service. Very comfortable with my decision to go with The insurance emporium. Reviewed on: 20th August 2023

Great Company, great customer service

I've yet to make a claim. But having phoned this Company I definitely know that everything would be treated in a sympathetic and professional manner. Reviewed on: 20th August 2023

Hassle free

Never had any trouble with this company have added and taken things off my policy over the years and they have always been very helpful Reviewed on: 20th August 2023

Excellent

My old boy has been covered thru his life journey without any problems with claims Reviewed on: 20th August 2023

Fantastic feline family pet care

Fantastic feline family pet care. So empathetic and compassionate when one of our young kitties passed away. Great customer service and good value for money Reviewed on: 20th August 2023

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