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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

First class insurance company

My dog is 14 very healthy and get 6 monthly health checks. All this doesn’t help with most insurance companies as they are extortionate. The insurance Emporium has fairly priced my dogs insurance and it has stayed the same for the current year. Well worth insuring with them! Reviewed on: 20th August 2023

Best pet insurance available

Have always used insurance emporium for all my dogs and cats. Competitive prices, friendly staff and amazing customer service. Reviewed on: 20th August 2023

No quibble payments

Unfortunately I've had to use my pet insurance 3 times in the last year and emporium have paid promptly without any hassle. Thank you! Reviewed on: 20th August 2023

Great customer service

Insurance emporium have always been very helpful when we need any information regarding our pet insurance. Great customer service and value for money Reviewed on: 20th August 2023

Care and speed

On the few occasions I’ve used the Insurance Empurium the have been first class in dealing with my claim Reviewed on: 20th August 2023

Customer for 4 years

I’ve been with emporium for 4 years now. I have made a claim during that time, which was dealt with courteously and speedily. I’ve spoken to customer care several times and always found them easy to contact, and extremely helpful. Their prices and cover are unbeatable..I have tried!! Reviewed on: 20th August 2023

Clear policy

Covers everything we wanted, responsible price, contactable Reviewed on: 20th August 2023

Amazing people

My dog was poorly for an year. We couldn't cope without help from Insurance emporium. Are absolutely amazing people, they deserve 10 ⭐ not only 5. Thank you very much for everything you are doing for us Reviewed on: 20th August 2023

Excelent insurance company

I have been with this insurance company for a few years. The policy is transparent with no hidden surprises. The staff went above and beyond to help when my cat needed surgery. The policy gives me real peace of mind. THANK YOU Reviewed on: 20th August 2023

Horse Insurance

Very reasonably priced. Good cover and helpful staff. Reviewed on: 20th August 2023

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