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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Claim experience for pet was dealt with promptly and without fuss

Feeling stressed when your pet is ill can be a lot to deal with. The Insurance Emporium responded timely with queries and claims, making the journey much more tolerable. Reviewed on: 20th August 2023

Outstanding Customer Service

Since January I’ve had a lot of contact with The Insurance Emporium as they insure my horse and we've had a bit of a year in terms of claims. All of my contact with them has been outstanding. They have paid my claims timely. Chased my vet for information and advised me when the vets were causing the roadblock. Cannot fault them. Very professional high standards of customer care. Reviewed on: 20th August 2023

First class insurance company

My dog is 14 very healthy and get 6 monthly health checks. All this doesn’t help with most insurance companies as they are extortionate. The insurance Emporium has fairly priced my dogs insurance and it has stayed the same for the current year. Well worth insuring with them! Reviewed on: 20th August 2023

Best pet insurance available

Have always used insurance emporium for all my dogs and cats. Competitive prices, friendly staff and amazing customer service. Reviewed on: 20th August 2023

No quibble payments

Unfortunately I've had to use my pet insurance 3 times in the last year and emporium have paid promptly without any hassle. Thank you! Reviewed on: 20th August 2023

Great customer service

Insurance emporium have always been very helpful when we need any information regarding our pet insurance. Great customer service and value for money Reviewed on: 20th August 2023

Care and speed

On the few occasions I’ve used the Insurance Empurium the have been first class in dealing with my claim Reviewed on: 20th August 2023

Customer for 4 years

I’ve been with emporium for 4 years now. I have made a claim during that time, which was dealt with courteously and speedily. I’ve spoken to customer care several times and always found them easy to contact, and extremely helpful. Their prices and cover are unbeatable..I have tried!! Reviewed on: 20th August 2023

Clear policy

Covers everything we wanted, responsible price, contactable Reviewed on: 20th August 2023

Amazing people

My dog was poorly for an year. We couldn't cope without help from Insurance emporium. Are absolutely amazing people, they deserve 10 ⭐ not only 5. Thank you very much for everything you are doing for us Reviewed on: 20th August 2023

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