Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5996)

Pet Insurance

Very easy to use and efficient settlements of all claims Reviewed on: 20th August 2023

Great company

I use this company for my dog and cat excellent customer service x Reviewed on: 20th August 2023

Efficient Service & Timely Payments

Insurance Emporium paid out on three occasions for my horse, my vets received payment efficiently and communication from the claims team was always very good Reviewed on: 18th August 2023

Prompt, abale to speak with someone if needed

Just going though my 1st claim with them now. Very Prompt with updates & you can actually speak with someone if you need to call them Reviewed on: 18th August 2023

Excellent Service when claimed

You can’t really rate an insurance product until you need to claim that’s when they’re true colours show! After submitting my claim it was dealt with within 2 weeks and my claim was fully settled. I found the whole process stress free - I would definitely recommend. Reviewed on: 18th August 2023

They took my direct debit

They took my direct debit even though I do not have a pet and due to data protection they couldn’t help me to sort with my bank to get my money back Reviewed on: 17th August 2023

Reply from The Insurance Emporium Good morning Clara, We are sorry to hear this. Please could you get in contact with us by sending an email to [email protected] so that we can investigate this for you. Kind regards, Kirsty The Insurance Emporium Response date: 17th August 2023

Easy to follow on line

Very happy with the quote I received at a reasonable price happy now my much loved dog is insured Reviewed on: 16th August 2023

Easy to speak to and friendly advisors

Having received bad news about my dogs health the advisor was empathetic and reassuring when making a claim and it was resolved quickly. Reviewed on: 16th August 2023

Easy purchasing new policy

Good communication by email - great service! Reviewed on: 16th August 2023

Fair assessment and fast payment

It is always stressful when your pet is unwell and it is great to have the support of your insurance Reviewed on: 16th August 2023

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet insurance
from ASDA Money 1.78 from 68 reviews
Home emergency cover
from coverbaloo 0.00 from 0 reviews
Pet Insurance
from Everypaw 4.74 from 6 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.92 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub