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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Offered all that I required for my cat's insurance at a very competitive price.

Obtained through a comparison website and as well as a competitive price ticked all the boxes I required. Reviewed on: 14th August 2023

First class experience

From the initial contact, when I thought my dog had an eye cancer, to their sending the final payment of quite a series of hefty bills, the Insurance Emporium has been everything you hope for when dealing with an insurance claim. Fortunately his treatment was successful and he’s back to his crazy self. I have no hesitation in recommending this insurance company for pet insurance. Reviewed on: 14th August 2023

Very quick to respond

My dog Dylan was rushed into the vets. We had no trouble with our claim it was so easy and the people were kind and helpful Reviewed on: 14th August 2023

Insurance claim

Easy to deal with, no hassle pay out. Honoured the insurance and dealt with the vet well. Reviewed on: 14th August 2023

Great

Great so far at least... the offering and price seem good. Time will tell of course if I need to make a claim but so far, a thumbs up Reviewed on: 14th August 2023

Reply from The Insurance Emporium Good morning, Thank you for taking the time to leave a review. We are pleased you have joined us. Kind regards, Kirsty The Insurance Emporium Response date: 14th August 2023

Super Quick and Easy

Easy to sign up and great options to protect our dog Reviewed on: 14th August 2023

Easy to claim

Impressed with how easy it was to make a claim and how quickly they paid out! Reviewed on: 13th August 2023

Staff are always helpful

Always very happy after dealing with The Insurance Emporium, the staff are always helpful and knowledgable and I use them for my horse and trailer insurance. Reviewed on: 13th August 2023

Came back

We were happy with our cover ,policies and processing claims with our previous dog. So when we got our new family friend I checked around but still found Emporium the clearest and best value policy I could find and came back Reviewed on: 13th August 2023

Incredibly helpful company, would always recommend

Our cat was incredibly ill not long after we got him. Our experience with the Insurance Emporium was so smooth and took away all the worries about cost. The process was easy, the people were so helpful on the phone and on email. I would recommend them to anyone! Reviewed on: 13th August 2023

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