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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent Service

Always provide an excellent service when ever it is required. Reviewed on: 13th August 2023

Very disappointed customer

This is too long winded to go into but what I will say is that I am very disappointed with the service from Emporiumand cover for treatment of my dog . I was led to believe that I had the best insurance but when it came to claiming for an injury to my dog the whole procedure was painfully slow . I had to constantly phone and to my horror I was told that my dog although no pre existing injury would only be insured for six months ! Basically my claim had a time limit and in January my claim would no longer be valid and therefore would become a pre existing condition!! A complete con . Very very disappointing Reviewed on: 12th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. Without having sight of your policy details, we are assuming you hold a policy that is Time Limited, which means you have up to 365 days to claim for an injury or illness. After the time frame or cover limit has been exceeded that specific claim would be closed and no further costs would be considered. To be able to claim for ongoing conditions through the lifetime of a pet, a lifetime policy would need to be chosen. However, if you were to purchase or upgrade your current policy, any previous claims would remain under the cover held when the claim was made. We apologise for any delay in the claims service, we have had a large influx of claims recently. Kind regards, Kirsty The Insurance Emporium Response date: 14th August 2023

Friendly pet insurance provider

Gave me the cover I needed at an affordable price. Reviewed on: 12th August 2023

Sensitive, compassionate and professional

Had to have horse put to Sleep urgently and the team At the insurance emporium were professional, compassionate and sensitive during this difficult period which helped make the overall Situation much less stressful and painless to know they were on my side. Thank you Reviewed on: 11th August 2023

Very happy

Easy to deal with + everything provided Reviewed on: 11th August 2023

easy to buy and competitive price

easy to buy and competitive price. Not had to claim so hopefully that is the same! Reviewed on: 11th August 2023

Pet injury claim

The claim process was easy, I downloaded and filled in the claim forms and then handed them to the vets... they did the rest! The claim was paid promptly very satisfied. Reviewed on: 11th August 2023

Horse insurance review

I made a claim on my insurance, I could have not asked for better service. I was kept informed when documents were send directly from my vets to them. The claim was accepted within the month and payment made within 6weeks of the initial claim being sent to them. Could not have been any better or faster. Many thanks for a smooth process! Reviewed on: 11th August 2023

Highly likely

Super efficient, easy to deal with and an excellent product at a great price. Highly recommend. Reviewed on: 11th August 2023

Brilliant seevice

Paid out for my horse no questions asked. Needed severs things looking at and I was covered for both. Very grateful Reviewed on: 11th August 2023

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