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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5993 reviews)

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4.84

Based on 5,993 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Great accessible easy and quick service

Great accessible easy and quick service Reviewed on: 14th August 2024

Insurance

Got an online quote and paid the money sure I’ve already done this. Reviewed on: 14th August 2024

Bombarded for reviews of their service!.

Already left one review, yet still keep getting bombarded with reminders to leave a review for them. Maybe they ate hoping that time will fog my memory, and I will improve the 1 star rating of their Pet Insurance, that I left. Reviewed on: 14th August 2024

The Insurance Emporium have exceeded my expectations

The Insurance Emporium have exceeded my expectations. I am extremely happy with the level of service I have received. Reviewed on: 12th August 2024

Customer Service With A Human Touch.

Called to amend policy details having made an error in my declaration. Operator was a delightful lady who assuaged my concerns and was extremely empathetic when I advised of my dog's previous travails. This level of human kindness towards strangers is unfortunately rare in this day and age. Very impressed with customer service. Reviewed on: 9th August 2024

Good quote and good amount of cover

Good quote and good amount of cover Reviewed on: 8th August 2024

Real people to speak to...

You can speak to a real person on the phone if you have questions or claims. No automated answer machines. No Indian call centre. My claims have always been repaid promptly and fully explained to alleviate stress and worry. Reviewed on: 7th August 2024

Straight forward pet insurance

Easy to insure my pet with the level of service required - very straightforward website and good customer service with any queries raised. I've never had to claim so cannot comment on this service yet but so far very happy with the service offered. Reviewed on: 7th August 2024

Very personal and value contact.

Very personal and value contact. Reviewed on: 6th August 2024

Customer service is top notch.

I was very pleasantly surprised when due to my blunder I have messed up my payment and upon contacting CS my problem was dealt with very quickly. So polite and efficient. The whole process was very pleasant - very happy. Reviewed on: 6th August 2024

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