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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fantastic Pet Insurance

The Insurance Emporium are absolutely brilliant, they are very helpful over the telephone and very caring. Payments are made promptly. I would recommend to everyone Reviewed on: 3rd August 2023

Just fantastic!

Made a claim for my cat earlier this year, very easy to fill out the form, which i sent to my vet to fill out their part and send on to the Emporium. i received an email to inform me they had received my claim form, which was good communication. I then not long after received my insurance pay out, paid straight into my bank account. There was no messing around, i went extremely smoothly. It was exactly the same again when i had to claim the following month. Brilliant efficient service, i have nothing bad to say about them at all. Amazing! Reviewed on: 3rd August 2023

Well organized

Good company , well organised, good communication, clear policy ,prompt policy update Reviewed on: 3rd August 2023

Pet Cover

I’ve been with The Insurance Emporium for a couple of years now and found it’s good value for money and great customer service. I’d definitely recommend to friends and family and will be sticking with them for a while! Reviewed on: 3rd August 2023

Very happy

Thanks Emporium it is very good insurance for pet's Reviewed on: 3rd August 2023

Great

Great customer service when we needed to 'Tweek" our insurance covet Reviewed on: 3rd August 2023

Always been a great insurer

Always been great for my horses, payed out when claimed, without issue Reviewed on: 3rd August 2023

Value for money

We have our horses insured, the price is the best we could find to fit our needs. Easy to fill out forms online. Reviewed on: 3rd August 2023

Hassle free experience

Had no problems or hold ups when we needed to make a claim. Reviewed on: 3rd August 2023

Extremely Helpful!

The Insurance Emporium, has been really great, it has been very easy to use and the staff are very quick and helpful making my experience very good. Reviewed on: 3rd August 2023

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