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The Insurance Emporium: Pet Insurance reviews

4.85
Based on 5,994 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R

About this product

The Insurance Emporium Pet Insurance reviews (5994)

Review of the The Insurance Emporium, Pet Insurance:

Such an easy process.

5
Such an easy process. Well thought out with users at the forefront Reviewed on: 20th August 2024

Easy online

5
very easy to use online, it has to be for me to use it Reviewed on: 27th September 2024

Easy process so far, got my docs and direct debit so...

4
Easy process so far, got my docs and direct debit sorted easily Reviewed on: 27th September 2024

Great price, easy process to insure pet

5
Great price, easy process to insure pet Reviewed on: 26th September 2024

Very easy to deal with when making a claim.

5
Very easy to deal with when making a claim. Claim.settled without any issues. Reviewed on: 25th September 2024

Pet Insurance

5
Great price, customer service and excellent customer experience Reviewed on: 25th September 2024

Dog insurance

5
Cover I wanted at a fair price. Easy to contact both on line and on phone. Reviewed on: 25th September 2024

Beware when buying cat insurance.

1
Beware when buying cat insurance. The policy does not cover basic things like all other policies I have bought before. For example my cat suddenly became very ill and was put to sleep. The policy did not cover euthanasia nor even the whole cost of a consultation. I paid for a full years cover and only used 4 months, they refused to give me a pro rata refund. Terrible compared to other policies I have had before. I won't use them again and have already told others to avoid. Reviewed on: 25th September 2024

Cannot comment yet,, hoping my kitten is covered if...

3
Cannot comment yet,, hoping my kitten is covered if I ever need it!!! Reviewed on: 24th September 2024

Good cover for Bert and Ernie - hopefully i wont eve...

4
Good cover for Bert and Ernie - hopefully i wont ever need it Reviewed on: 19th September 2024

All good so far - friendly team but the proof is in...

4
All good so far - friendly team but the proof is in the pudding when I need to make a claim for my doggo Reviewed on: 19th September 2024

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