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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Honest company

Submitting a claim is fuss free and they reimburse timeously. Super friendly to deal with on the phone too. Very grateful to have found such an awesome pet insurance company Reviewed on: 31st July 2023

Pet Insurance Cover

The Insurance Emporium are one of the best pet Insurance companies out there. I was having difficulties with a joint policy that my dog was insured under and they helped me take on the policy and pay for the policy myself without losing the cover I had for my dog as he was in mid condition when I was having problems. They came up with a fab solution that worked out perfectly for both myself and my beloved pet. A big thank you for you. Reviewed on: 31st July 2023

Great service

Had a claim, was settled no issues Reviewed on: 31st July 2023

Pet Insurance

There when I needed them- no quibbles, just assisted me to do the right thing for my beloved dog. Reviewed on: 31st July 2023

Claim

A easy access call for claim. Staff was helpful and informative. Patient to listen and advice. No hesitation to repeat any queries. Reviewed on: 31st July 2023

Horse Insurance

They provide a tailored policy at a good price. Very clear information too. Reviewed on: 31st July 2023

Fantastic

Every time I have had an issue or my pets have had to have treatment insurance emporium have been fantastic and so compassionate Reviewed on: 31st July 2023

Great customer service

We have rescue dogs and unfortunately one of our babies has had serious problems with her bladder, emporium have been amazing, listening to us and our vets and have paid all costs claimed for. Amazing 100% recommended Reviewed on: 31st July 2023

Sick pet claim

Easy process, filled in claim form handed to our vet and they and Insurance Emporiom did the rest. Initial claim settled quickly and ongoing issues dealt with as well. Reviewed on: 31st July 2023

Very approachable

Their prices are reasonable, and I found them to be easy to communicate with as well as swift to deal with a claim. Reviewed on: 31st July 2023

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