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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5993 reviews)

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4.84

Based on 5,993 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Competitive prices & flexible policies

Competitive prices Flexible policies according to level of cover you want Online portal to communicate/manage account Reviewed on: 31st July 2024

Been very professional and always making sure the cl...

Been very professional and always making sure the client understood everything and easy to deal with Reviewed on: 31st July 2024

Reassuring customer service, simple process to claim...

Reassuring customer service, simple process to claim and settlement in a timely manner Reviewed on: 31st July 2024

Great value for money and customer service.

Great value for money and customer service. We found them on a comparison website and give a very similar service for a much better price. We haven’t had any issues, very efficient and clear support when we’ve needed it. Reviewed on: 31st July 2024

Really great customer care

Really great customer care… efficient and very helpful …. Always dealt with claims quick and were very friendly but professional… great company and reasonable priced Reviewed on: 30th July 2024

Claim for horse

Made a claim for my horses mouth Emporium paid out the claim very quickly. Reviewed on: 30th July 2024

Happy with my dog insurance

Have been with them for 5 years claim handled quickly and fairly. Premiums have risen by reasonable amount each year even after a claim. Phone calls answered quickly and professionally and all questions answered. Reviewed on: 30th July 2024

This was the best value pet insurance I could find.

This was the best value pet insurance I could find. it was really easy to get a quote and then arrange the insurance online. The documents were available to download promptly and the registration process to gain access to them was straightforward. There was an inadvertent discrepancy shown against my "Policy Term" on my Policy Schedule declaring it a "monthly" policy which was incorrect; I had an annual pet policy. I received an email apologising for the error and was issued new policy documentation. All the emails from the company are friendly, helpful and clear. I haven't needed to contact customer service or make a claim so I am unable to comment on those areas. Reviewed on: 30th July 2024

Fair dues.

Fair dues. Important to gave pets insured. Help staff at pets insurance Emporium Reviewed on: 30th July 2024

Quick and easy to make a claim.

Quick and easy to make a claim. Helpful staff. Reviewed on: 30th July 2024

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