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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Wonderful company to deal with.

Wonderful company to deal with. Great communication and responses Reviewed on: 31st July 2024

Great service

When ever you contact them they are so helpful, claims are dealt with fast. I have never had a issue. Reviewed on: 31st July 2024

Competitive prices & flexible policies

Competitive prices Flexible policies according to level of cover you want Online portal to communicate/manage account Reviewed on: 31st July 2024

Been very professional and always making sure the cl...

Been very professional and always making sure the client understood everything and easy to deal with Reviewed on: 31st July 2024

Reassuring customer service, simple process to claim...

Reassuring customer service, simple process to claim and settlement in a timely manner Reviewed on: 31st July 2024

Great value for money and customer service.

Great value for money and customer service. We found them on a comparison website and give a very similar service for a much better price. We haven’t had any issues, very efficient and clear support when we’ve needed it. Reviewed on: 31st July 2024

Really great customer care

Really great customer care… efficient and very helpful …. Always dealt with claims quick and were very friendly but professional… great company and reasonable priced Reviewed on: 30th July 2024

Claim for horse

Made a claim for my horses mouth Emporium paid out the claim very quickly. Reviewed on: 30th July 2024

Happy with my dog insurance

Have been with them for 5 years claim handled quickly and fairly. Premiums have risen by reasonable amount each year even after a claim. Phone calls answered quickly and professionally and all questions answered. Reviewed on: 30th July 2024

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