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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.72
Based on 5,996 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
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JD
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent worry free service

5
My dog needed surgery for bilateral luxating patella, whilst worrying about my dog I didn’t have to worry about the cost of treatment as the surgery and insurance company dealt with it. One less thing to worry about whilst my dog was recovering. My dog, was also attacked by another dog recently, she had injuries that needed surgery, again the veterinary practice and The insurance emporium dealt with the financial side and I was able to concentrate on my dogs recovery. Reviewed on: 24th September 2022
louisapidgeon@aol.com's avatar
[email protected]

Fantastic customer service

5
Staff are always really friendly, polite and extremely helpful! Our claim was dealt with swiftly and they were very understanding. Would highly recommend. Reviewed on: 24th September 2022
Sarah 's avatar
Sarah

Quick and easy transactions

5
No problem with claim for dogs operation Reviewed on: 24th September 2022
margaret pemberton's avatar
margaret pemberton

Good service, easy to use

4
An easy company to use, all online. Dealt with recent claim quickly and with no hassle at all. Impressed Reviewed on: 24th September 2022
Amanda's avatar
Amanda

Good value hassle free pet insurance

5
We have had to claim twice for our dogs and both times the claims were dealt with professionalism and in a timely fashion taking the stress out of an already stressful situation. Would highly recommend Reviewed on: 24th September 2022
Brenda Bewick's avatar
Brenda Bewick

Excellent

5
My dog took unwell last year with seizures and we feared the worst. Insurance emporium have been fantastic with no quibble payouts on all the scans and medication. Thank you Reviewed on: 24th September 2022
Steven Mckinley's avatar
Steven Mckinley

Very hopefully team

5
When my dog had some health problem and need to spend quite a lot of money to pay vet bills rang to Emporium Insurance for advice. Filled the form and they help me with my bill. Thank you Reviewed on: 24th September 2022
Agnieszka Koziarska's avatar
Agnieszka Koziarska

Excellent cover and service

5
Very impressive with service, product cover and communication Reviewed on: 24th September 2022
Clare's avatar
Clare

Reliable insurance company

5
Affordable insurance that gives us a policy to cover all we need, which gives us peace of mind. As we know our dog is covered in the event of a high vet bill. Reviewed on: 24th September 2022
Krystena's avatar
Krystena

Good value

4
One of the cheapest pet insurers on the market.. Reviewed on: 24th September 2022
Esther's avatar
Esther

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