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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fantastic customer service

Staff are always really friendly, polite and extremely helpful! Our claim was dealt with swiftly and they were very understanding. Would highly recommend. Reviewed on: 24th September 2022

Quick and easy transactions

No problem with claim for dogs operation Reviewed on: 24th September 2022

Good service, easy to use

An easy company to use, all online. Dealt with recent claim quickly and with no hassle at all. Impressed Reviewed on: 24th September 2022

Good value hassle free pet insurance

We have had to claim twice for our dogs and both times the claims were dealt with professionalism and in a timely fashion taking the stress out of an already stressful situation. Would highly recommend Reviewed on: 24th September 2022

Excellent

My dog took unwell last year with seizures and we feared the worst. Insurance emporium have been fantastic with no quibble payouts on all the scans and medication. Thank you Reviewed on: 24th September 2022

Very hopefully team

When my dog had some health problem and need to spend quite a lot of money to pay vet bills rang to Emporium Insurance for advice. Filled the form and they help me with my bill. Thank you Reviewed on: 24th September 2022

Excellent cover and service

Very impressive with service, product cover and communication Reviewed on: 24th September 2022

Reliable insurance company

Affordable insurance that gives us a policy to cover all we need, which gives us peace of mind. As we know our dog is covered in the event of a high vet bill. Reviewed on: 24th September 2022

Good value

One of the cheapest pet insurers on the market.. Reviewed on: 24th September 2022

Excellent Pet Insurance Provider

We adopted a puppy last year and selected The Insurance Emporium as our insurance provider. He broke his leg two weeks after we adopted him and needed a very expensive operation. We couldn’t have been more pleased with our interactions with The Insurance Emporium. They made the whole process so easy to deal with and our puppy got the treatment he needed. Reviewed on: 24th September 2022

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