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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Consistent and fair

Always been fair and supportive. Good value and great customer service Reviewed on: 23rd September 2022

No quibble prompt payment

Unfortunately we have had to make a number of claims for our labrador. Each time the claim has been dealt with quickly and efficiently with prompt payout. Even better the premium has stayed consistent each year with only a standard percentage increase. Would def recommend Reviewed on: 23rd September 2022

Very pleasant and efficient

I claimed for my dogs toe nail removal very quick and efficient pay out Reviewed on: 23rd September 2022

Good value

Good value and quick responses from team. Reviewed on: 23rd September 2022

No fuss pet insurance

Have never needed to claim, thankfully. Renewals are simple & the cover is good value. Reviewed on: 23rd September 2022

Helpful and professional

I’ve had to recently claim for X-rays, scan and consultant appointment. The claim was dealt with quickly and the agent I spoke to regarding my dogs condition was extremely helpful Reviewed on: 23rd September 2022

Very efficient and helpful

Very friendly hejpful staff and have always paid out Reviewed on: 23rd September 2022

Look for another insurer

Slow to pay raised the premiums by over 100% Reviewed on: 23rd September 2022

Confident I've got the best for my dogs

Emporium are so easy to contact & they explain everything in a clear.& patient way until you get not only the best appropriate cover but also the best payment option. Really trust this company. Reviewed on: 23rd September 2022

Happy to recommend.

We have had to make a couple of claims over the past few years. The claims have been delt with quickly and efficiently. Reviewed on: 23rd September 2022

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