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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

No quibble prompt payment

Unfortunately we have had to make a number of claims for our labrador. Each time the claim has been dealt with quickly and efficiently with prompt payout. Even better the premium has stayed consistent each year with only a standard percentage increase. Would def recommend Reviewed on: 23rd September 2022

Very pleasant and efficient

I claimed for my dogs toe nail removal very quick and efficient pay out Reviewed on: 23rd September 2022

Good value

Good value and quick responses from team. Reviewed on: 23rd September 2022

No fuss pet insurance

Have never needed to claim, thankfully. Renewals are simple & the cover is good value. Reviewed on: 23rd September 2022

Helpful and professional

I’ve had to recently claim for X-rays, scan and consultant appointment. The claim was dealt with quickly and the agent I spoke to regarding my dogs condition was extremely helpful Reviewed on: 23rd September 2022

Very efficient and helpful

Very friendly hejpful staff and have always paid out Reviewed on: 23rd September 2022

Look for another insurer

Slow to pay raised the premiums by over 100% Reviewed on: 23rd September 2022

Confident I've got the best for my dogs

Emporium are so easy to contact & they explain everything in a clear.& patient way until you get not only the best appropriate cover but also the best payment option. Really trust this company. Reviewed on: 23rd September 2022

Happy to recommend.

We have had to make a couple of claims over the past few years. The claims have been delt with quickly and efficiently. Reviewed on: 23rd September 2022

Efficient effortless service

Compared to other insurance companies they are very fair and don't come up with silly quotes each year. Customer service very focused on the need of the customer and of course the pet. Reviewed on: 23rd September 2022

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