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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fast efficient service

Excellent customer care and fast outcomes Reviewed on: 23rd September 2022

Really good insurance. Love Mr Ben too

Good value insurance with friendly customer service. Reviewed on: 23rd September 2022

Fantastic company

I have found the insurance emporium to be fantastic. They have very helpful, willing and happy staff member. Easy website to understand. Reviewed on: 23rd September 2022

They have been brilliant

I have made 2 claims so far with my dog and they have been brilliant with us. I've recommended them to my in laws and they have gone with them. All round good experience and a great choice of cover. Reviewed on: 23rd September 2022

Dog Insurance

Excellent service when called upon Reviewed on: 23rd September 2022

Professional and efficient

All the years I have been a customer, the company have been very professional and efficient. Any queries I have had they have been very understanding and taken care to explain them . I think I definitely made the right choice choosing this company for my pet cover . Reviewed on: 23rd September 2022

very efficiently

Claims are sorted out very efficiently and the staff very helpful Reviewed on: 23rd September 2022

Game changers

Excellent customer service and support Reviewed on: 23rd September 2022

The Insurance Emporium Pet Insurance

Me personally I have a very high opinion of The Insurance Emporium. They have been nothing but, helpful, polite and very professional in any of my dealings with them. They were more than happy to help me when I was going through a very difficult time in my life. I am so grateful for them for being so understanding. I have recommended them to other people and I hope they have taken my advice to use The Insurance Emporium. Reviewed on: 23rd September 2022

Quick, easy and efficient

When my cat, Buddy had to have an op to remove a growth on his back The Insurance Emporium covered all the costs quickly and without fuss. They have been my pet insurance provider for 4 years and I can't imagine I'd change provider, even for a cheaper premium. Thanks Reviewed on: 23rd September 2022

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