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The Insurance Emporium: Pet insurance reviews

4.72
Based on 5,996 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
JD's avatar
JD

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

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The Insurance Emporium Pet insurance reviews (5996)

Efficient effortless service

5
Compared to other insurance companies they are very fair and don't come up with silly quotes each year. Customer service very focused on the need of the customer and of course the pet. Reviewed on: 23rd September 2022

Fast efficient service

5
Excellent customer care and fast outcomes Reviewed on: 23rd September 2022

Really good insurance. Love Mr Ben too

5
Good value insurance with friendly customer service. Reviewed on: 23rd September 2022

Fantastic company

5
I have found the insurance emporium to be fantastic. They have very helpful, willing and happy staff member. Easy website to understand. Reviewed on: 23rd September 2022

They have been brilliant

5
I have made 2 claims so far with my dog and they have been brilliant with us. I've recommended them to my in laws and they have gone with them. All round good experience and a great choice of cover. Reviewed on: 23rd September 2022

Dog Insurance

5
Excellent service when called upon Reviewed on: 23rd September 2022

Professional and efficient

5
All the years I have been a customer, the company have been very professional and efficient. Any queries I have had they have been very understanding and taken care to explain them . I think I definitely made the right choice choosing this company for my pet cover . Reviewed on: 23rd September 2022

very efficiently

5
Claims are sorted out very efficiently and the staff very helpful Reviewed on: 23rd September 2022

Game changers

5
Excellent customer service and support Reviewed on: 23rd September 2022

The Insurance Emporium Pet Insurance

5
Me personally I have a very high opinion of The Insurance Emporium. They have been nothing but, helpful, polite and very professional in any of my dealings with them. They were more than happy to help me when I was going through a very difficult time in my life. I am so grateful for them for being so understanding. I have recommended them to other people and I hope they have taken my advice to use The Insurance Emporium. Reviewed on: 23rd September 2022

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