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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Very good service

I have needed to claim a couple of times, the process is easy and the payment is prompt Reviewed on: 23rd September 2022

Great pet insurance

Have unfortunately had to claim twice. Both times they were settled quickly and efficiently. The staff I spoke to were helpful and friendly. Reviewed on: 23rd September 2022

First class insurance provider

I first insured one pet with The Insurance Emporium many years ago and now have all five with this company. I find them to be straightforward, easy to deal with, their booklets are easy to understand, well set out and their prices are competitive. Whatever it is they’re doing, they’re doing it well Reviewed on: 23rd September 2022

Life savers

We chose Insurance Emporium as it was more affordable than some, and have never regretted it. We discovered our little dog Gracie had a problem with her heart a few weeks before her 2nd birthday, she needed a pacemaker and continuing cardiology care, without Insurance Emporium we wouldn't have Gracie! It's as simple as that she still sees her cardiologist regularly and coming up to her 5th birthday, is doing really well. Reviewed on: 23rd September 2022

As easy as ABC

Easy, peasy. No hassle, no fuss. Great level of cover for a fantastic price. Wish everything in life was this simple! Reviewed on: 23rd September 2022

Simple and helpful

Friendly and helpful staff. Good value too Reviewed on: 23rd September 2022

Excellent Service

We had our pet dog insured with PE, they settled a claim immediately, and when our pet passed away they were so very sympathetic even to the point of sending a condolence card. Reviewed on: 23rd September 2022

Success

Paid out in full everything iv claimed! Very professional, very reliable service. Would highly recommend. Reviewed on: 23rd September 2022

Fantastic Company

I own three dogs and a cat they are all insured by Emporium. Unfortunately my two dogs have suffered with terrible injuries. One dog Milo was knocked over by a car and the only way he could be saved was to go to Fitzpatricks a very expensive vet because they use equipment and have vets which can deal with injuries which would normally mean your beloved animal would have to be put down. He recovered ! My other dog Bella has had joint problems almost from the moment she was born and has had to undergo many many operations one of these also needed Fitzpatricks help. She is still receiving treatment. At no time have I had to worry about money during these very stressful 10 years. They have always been there their customer support is amazing and I can only thank the Company for their understanding at no time have they refused to pay the vets for work carried out nor have they refused to renew my policies not like I understand a lot of insurance companies do. Thank you so much. Shirley Reviewed on: 23rd September 2022

Very good company to deal with

Efficient claim process and paid quickly Reviewed on: 23rd September 2022

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