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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Good cover for Bert and Ernie - hopefully i wont eve...

Good cover for Bert and Ernie - hopefully i wont ever need it Reviewed on: 19th September 2024

All good so far - friendly team but the proof is in...

All good so far - friendly team but the proof is in the pudding when I need to make a claim for my doggo Reviewed on: 19th September 2024

Have only been with them for 3 months and havent mad...

Have only been with them for 3 months and havent made any claims or needed to contact their team. Reviewed on: 19th September 2024

So far so good.

Its hard to say at this point as never had to contact as new policies. So far so good. Reviewed on: 19th September 2024

Easy to set up policy online.

Easy to set up policy online. Requested paper document which was sent out very promptly. I made a mistake in my details which was corrected again very efficiently Reviewed on: 18th September 2024

Excellent value

I have 2 dog insured through this company and cannot fault value for money. I have not made any claims as yet but would hope that they would be excellent should this occur. Reviewed on: 16th September 2024

OK but vet suspicious of company as they are slow payer

My three year old cat got run over and amongst other injuries had his jaw broken and had some vision problems. The local vet tried to patch him up, but realised it was too serious for them and reccomened that we have him seen by a specialist vet hospital. Luckily I had paid for a reasonably high level of annual cover ('Palladium Level' I think), as in the end, most of it got used up. On the plus side, The Insurance Emporium paid out for pretty much the whole amount I was claiming (they rejected one or two trivial things), and they paid me within a few weeks. On the minus side, the specialist said that since The Insurance Emporium was involved, they needed me to pay them up front, and claim back from The Insurance Emporium, as they said they had had problems getting prompt payment from them in the past. The bill was something like 4000 quid, so not something most people can just hand over and hope to be paid later, on the other hand, as I said, they did pay within a couple of weeks, and they did pay almost all of it. Reviewed on: 16th September 2024

Very easy to arrange, good policy at a very competit...

Very easy to arrange, good policy at a very competitive price Reviewed on: 16th September 2024

Good overall customer service.

Good overall customer service. I found the website clear and the telephone agent helpful. Reviewed on: 10th September 2024

Great price

I reviewed different companies and this one was the best price. My previous company had higher premiums. Reviewed on: 9th September 2024

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