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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Very easy to deal with when making a claim.

Very easy to deal with when making a claim. Claim.settled without any issues. Reviewed on: 25th September 2024

Pet Insurance

Great price, customer service and excellent customer experience Reviewed on: 25th September 2024

Dog insurance

Cover I wanted at a fair price. Easy to contact both on line and on phone. Reviewed on: 25th September 2024

Beware when buying cat insurance.

Beware when buying cat insurance. The policy does not cover basic things like all other policies I have bought before. For example my cat suddenly became very ill and was put to sleep. The policy did not cover euthanasia nor even the whole cost of a consultation. I paid for a full years cover and only used 4 months, they refused to give me a pro rata refund. Terrible compared to other policies I have had before. I won't use them again and have already told others to avoid. Reviewed on: 25th September 2024

Cannot comment yet,, hoping my kitten is covered if...

Cannot comment yet,, hoping my kitten is covered if I ever need it!!! Reviewed on: 24th September 2024

Good cover for Bert and Ernie - hopefully i wont eve...

Good cover for Bert and Ernie - hopefully i wont ever need it Reviewed on: 19th September 2024

All good so far - friendly team but the proof is in...

All good so far - friendly team but the proof is in the pudding when I need to make a claim for my doggo Reviewed on: 19th September 2024

Have only been with them for 3 months and havent mad...

Have only been with them for 3 months and havent made any claims or needed to contact their team. Reviewed on: 19th September 2024

So far so good.

Its hard to say at this point as never had to contact as new policies. So far so good. Reviewed on: 19th September 2024

Easy to set up policy online.

Easy to set up policy online. Requested paper document which was sent out very promptly. I made a mistake in my details which was corrected again very efficiently Reviewed on: 18th September 2024

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