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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Happy

I had an isue with my cat and everithing was OK with Emporium. They are great. Reviewed on: 23rd September 2022

What an insurance company should be like!

I've never made a claim on pet insurance before I insured my lurcher, Jenny, with The Insurance Emporium in 2019. Unfortunately my dog at 6 months old was badly bitten by another dog. The costs were high to my mind but it was settled immediately. The following year Jenny succumbed to a gastric illness. I thought that,two claims in quick succession, would be problematic but The Insurance Emporium settled without a hint of a problem. Their exemplary customer service together with their very competitive rates assures me there is no better insurance to go to. Reviewed on: 23rd September 2022

good

easy to deal with great at payout never had an issue people are very helpful Reviewed on: 23rd September 2022

helpful and understanding

Easy contact through email, sensible people helping out at a tricky time. i have found them great, and all for a decent price. Reviewed on: 23rd September 2022

Pony

The Insurance Emporium has always help us with insurance for our Pony and makes sure we have the best cover for it. Reviewed on: 23rd September 2022

my claim

claim settled in days and premiums very reasonable Reviewed on: 23rd September 2022

Cat love

Our cat is the love of our lives , so we need to know that she is covered, the dealing with this company gives us confidence she will be dealt with Reviewed on: 23rd September 2022

Great Service

I've used The insurance emporium for 4 years now and thankfully only had to make 1 claim. But the reason I'm leaving this review is that 1 claim was dealt with quickly and professionally. The payout was made quickly and the team were very professional and understanding. Top customer service. Reviewed on: 23rd September 2022

Quick efficient service

Our pup has had 3 claims in the last 3 years and they have always been amazing with sorting everything out without any hassle or bother from us. We had one concern and they have been more than happy to accommodate and very efficient with paperwork and payments Reviewed on: 23rd September 2022

Brilliant insurance

Happy to be with the Insurance Emporium. Competitive pricing and excellent service. Reviewed on: 23rd September 2022

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