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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.72
Based on 5,996 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
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JD
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Brilliant insurance

5
Happy to be with the Insurance Emporium. Competitive pricing and excellent service. Reviewed on: 23rd September 2022
Sham Chowdhary 's avatar
Sham Chowdhary

Comprehensive and Good Value

5
I took out Lifetime cover for my Springer Spaniel 7 years ago and have total confidence he is well covered. If I have any questions they are dealt with in a helpful and friendly manner and claims are quickly handled. Reviewed on: 23rd September 2022
Bridget Hep's avatar
Bridget Hep

Swift pay out, good customer service

5
We've insured our dogs with The Insurance Emporium for a couple of years now and I had a reason to claim to make our first claim to remove a couple of lumps removed from one of our dogs. The admin was easy, the customer service was good and the pay-out was swift. Very happy with the service. Reviewed on: 23rd September 2022
Julia Sparey's avatar
Julia Sparey

Brilliant company

5
Very professional phone staffeverything explained and claims settled quickly. Reviewed on: 23rd September 2022
Ruby's avatar
Ruby

very good

5
i haveint needed to make a claim yet, but very good to deal with , always let you no about your renewal , and dont put there prises up to much unlike some. Reviewed on: 23rd September 2022
michael's avatar
michael

Lizzies Insurance

5
Thr cover for our cat lizzie is (purrfect) she is well covered for all eventualities and even though she 11 years old is still active with peace of mind that if she needs treatment she is covered the total cost of the policy is excellent also. Reviewed on: 23rd September 2022
Terry Eyre's avatar
Terry Eyre

Great insurance for our four legged family member

5
This insurance company is great, it’s excellent value and instead of the annual price going up, it actually went down the following year. Reviewed on: 23rd September 2022
Jules's avatar
Jules

Quick and hassle free settlement on claim

5
I have three cats insured with Pet Emporium. Unfortunately, I have had to claim on all three of them in recent years. Pet Emporium settled each claim quickly, and hassle free. Reviewed on: 23rd September 2022
Nicky Reeves's avatar
Nicky Reeves

Friendly service

5
Always happy to help with a happy attitude Reviewed on: 23rd September 2022
Kevin baker's avatar
Kevin baker

Excellent services

5
Made 3 major claims for my dachshund in the past 5 years. Each claim was dealt with promptly and efficiently. Highly recommend. Reviewed on: 23rd September 2022
G Tsia's avatar
G Tsia

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