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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good customer service

Deals with claims quickly and efficiently with good customer support. Reviewed on: 23rd September 2022

Excellent company

Have been with this company for 3 years….always a good price for great cover..have phoned them several times for different things ( even during pandemic) , and never had a problem getting through..have claimed on one occasion, which was paid out without delay…would highly recommend..in fact, my son also uses this company for his dog Reviewed on: 23rd September 2022

Fantastic

My cat had to have lifetime medication. I had to claim every few months. My claim was easy to do and was dealt with promptly. Reviewed on: 23rd September 2022

Satisfied with their services

Have been with them for the past five years. Happy with the insurance services. Reviewed on: 23rd September 2022

Peace of Mind

My little dog has is very unwell and requires lots of medication. The cover is excellent and Insurance Emporium act very efficiently in paying out, customer service is very good and I definitely would and do recommend them. Through a sad situation they have given me peace of mind and I feel confident they honour their cover with no qualms. Thank you Reviewed on: 23rd September 2022

Just excellent

Great insurer great prices not everyone wants yo insure a alapaha?? I have no understanding why but these guys did...top job Reviewed on: 23rd September 2022

Excellent service

Our dog has been insured with Insurance Emporium since we rehomed her nine years ago. She has numerous health conditions which are life-long, requiring costly daily medication, tests and check ups, and year on year, Insurance Emporium have paid out on everything we have claimed for in a timely manner, taking the financial pressure off and giving us peace of mind. Their customer service is always very good and we highly recommend them as a pet insurer. We also have our horse trailer insured with them. Reviewed on: 23rd September 2022

Value for money

I have several pets and have used Insurance Emporium repeatedly due to the choice of cover at reasonable prices. Discounts for multiple policies and so easy to set up. Would highly recommend Reviewed on: 23rd September 2022

Carers

The insurance emporium have been incredibly thoughtful throughout the entire process of managing our claim when our beautiful young dog unexpectedly died. Highly recommend. Thank you. Reviewed on: 23rd September 2022

Outstanding service

I have been truly impressed with The Insurance Emporium. My pet insurance came up for renewal and they automatically gave me a renewal slightly lower than my previous premium. Never before has an Insurance Company reduced my premium - Highly recommended! Reviewed on: 23rd September 2022

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