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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Home and Away

Talked me through a very distressing time when my dog nearly died whilst visiting London Reviewed on: 23rd September 2022

Tremendous!

Obtaining pet insurance was swift and easy to do. The claim forms are straight forward, accurate and easy to complete. Efficient pay out. No concerns therefore, highly recommend. Reviewed on: 23rd September 2022

Always been very helpful

Also very helpful, and claims are processed quickly. Reviewed on: 23rd September 2022

Pet insurance

During an extremely difficult period when our pet was poorly and required emergency treatment it was reassuring to know we were fully covered. We were dealt with efficiently, sympathetically and professionally. Very pleased with this insurance company. Reviewed on: 23rd September 2022

Great service

When our dog suddenly came down with ivdd. They moved swiftly to make sure everything went smoothly and allows the vet to liaise with them to take away any stress Reviewed on: 23rd September 2022

Great customer service

Clear policy wording, website easy to use, claim forms straightforward to complete and no age restrictions. Claims quickly acknowledged and paid in good time. Reviewed on: 23rd September 2022

The one to choose!

I had high hopes for the insurance emporium when I read their clear and coherent policy document. When I finally had to make a claim they did not disappoint! The agents I spoke to were lovely and extremely helpful guiding me through the process. The claim and subsequent payment was handed speedily. Very happy. Reviewed on: 23rd September 2022

Fantastic service

I have been with emporium insurance a few years and they have great competitive prices and contact me in plenty of time to renew my insurance if I wish. Reviewed on: 23rd September 2022

Fantastic customer service

This was our first experience of pet insurance and we were delighted to deal with this company. First class customer service, simple forms and great communication . Reviewed on: 23rd September 2022

Can not fault

They are easy to deal with and offer outstanding service. I have had to claim 3 times on my pet insurance and with in a matter of days the claim has gone though and been dealt with. I would highly recommend. Reviewed on: 23rd September 2022

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