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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Can not fault

They are easy to deal with and offer outstanding service. I have had to claim 3 times on my pet insurance and with in a matter of days the claim has gone though and been dealt with. I would highly recommend. Reviewed on: 23rd September 2022

Easiest company to deal with

After my dog being diagnosed with cancer The Insurance Emporium took away any stress, after only one call they dealt directly with my vet and paid out quickly after each treatment. Made all the difference when I had no worry. I was so surprised as it wasn't an expensive cover I had. Couldn't recommend them high enough. Reviewed on: 23rd September 2022

Excellent company

Been the best friend when my pet was sick. Everything went smoothly and was really a relief to know I can put my faith on them. Professional team, real time answers and speedy cost recovery. Thank you very much Reviewed on: 23rd September 2022

Great value and great service

My dog Millie is insured by the insurance emporium- we have had a couple of claims and they have been so helpful which means I don’t have to worry about getting Millie treated Reviewed on: 23rd September 2022

Best insurer ever!!

Professional friendly and so helpful When you get intouch Will always use then So prompt when you make a claim It’s the very best of customer service you could wish for Very reasonable prices too Brilliant!! Reviewed on: 23rd September 2022

Great service

I’ve used insurance emporium for both my dogs since I got them and they’ve been great to deal with, value for money and when I did have to claim they were helpful, quick and sympathetic to the situation. Reviewed on: 23rd September 2022

Affordable, Friendly and Reliable

I’ve had insurance with emporium for over 2 years now. Only had to use them once to claim back on my pet insurance. It was a very easy process and i received my funds without any issues. Reviewed on: 23rd September 2022

Excellent peace of mind service

My elderly Jack Russell was hospitalised twice earlier this year and endured several visits to our vets! The bills were large and not easy to find just like that! I contacted Insurance Emporium and the repayments were quickly and efficiently agreed and repaid! The following premium was up but I was pleasantly surprised by the fairness of it! Couldn’t be happier especially as my little ‘girl’ is doing very well for 15! Thank you Reviewed on: 23rd September 2022

Always helpful

Staff have always been so helpful and kind when contacting to make a claim. Really important when your pet is poorly or has been injured. Prices good too :) Reviewed on: 23rd September 2022

Friendly and compassionate

I have always found the people on the other end of the phone very friendly and helpful. They alway take there tine to explain and i have never felt rushed or made to feel stupid if i don't understand anything. Reviewed on: 23rd September 2022

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