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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellence

Tremendous helpful when my wolfhound broke his leg. He needed specialist treatment at Bristol univercity vets , Langford. They payed out directly to them so I only had to top up the vet fees % and excess. Brilliant caring service. Reviewed on: 23rd September 2022

All the Cats

We have 5 Cats and sometimes they need to visit the vets. Insurance Emporium make this stressful time easier to deal with Reviewed on: 23rd September 2022

Great customer service

Not just an insurance product but a provider of insurance who cares about the well being of your pet Reviewed on: 23rd September 2022

No 1

Very friendly helpful wether it’s a small query or a difficult one highly recommended Reviewed on: 23rd September 2022

Brilliant

Brilliant insurance for our dog! Reviewed on: 23rd September 2022

Terrific customer prompt service

Very impressive customer service Courteous and efficient. My vet highly impressed too after our labradors urgent benign cancer operation Reviewed on: 23rd September 2022

Well pleased with the value

Having been with two other Pet Insurers and very disappointed with there principles as regards customers claims, i was very pleased to hear on recommend advice from a friend to have a word with Pet Emporium, of which we have been very pleased with there pricing, we have no regrets. Reviewed on: 23rd September 2022

Perfect

The best insurance for my little dog . Very cheap and affordable. I highly recommend it to anyone who is looking to protect their pets and always have a safety net. Reviewed on: 23rd September 2022

Consistently great customer service.

Peter has been with this company for 2 years now and their paperwork and communication is always clear and easy to follow. Reviewed on: 23rd September 2022

Easy Peasy

Simple to understand, simple to buy, straightforward for my dog Reviewed on: 23rd September 2022

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