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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

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The Insurance Emporium Pet insurance reviews (5996)

Excellent Service

When our pup broke her leg, only a few months after we had took out her insurance with them, there was no problem with our claim and they settled our claim promptly . Reviewed on: 23rd September 2022

Great pet insurance

Hi everyone. We got our cockapoo insured at the age of 7. With this company. The last company was taking the Micky with the price. This company pricing is great. Our dog had to go to emergency vet not long after taking out our policy. No problems at all with making a claim. Highly recommend this company. For your hairy baby. Reviewed on: 23rd September 2022

Great Company For Horse Insurance

Very reasonably priced and have dealt with my horses many claims throughout the last year professionally and with speed. Vets were paid directly within days of receiving the claim form from my vets. Brilliant service! Reviewed on: 23rd September 2022

Research is the Key.

Since I started insuring my cats with Pet Emporium, I can say with complete confidence the service, including a timely-settled claim, has been excellent. I'd have no qualms about renewing but for one vital and decisive factor. We now have a cost-of-living crisis, and the cost of the premium is the first, second and third priority. I shall research, as always, via my usual comparison site and if a premium is cheaper elsewhere for the same cover, well, "You are the weakest link: goodbye". I've had the impression with previous comparisons that pet, car and house insurances at renewal take little, if any, account of what the competition is offering. Good as Pet Emprorium are, research is the name of the game in these inflationary times. Good, yes; but good enough? My comparison site will be the judge. Reviewed on: 23rd September 2022

Great customer service and product variety

The Insurance Emporium have fantastic customer service. Every time I call the call is answered promptly with an agent who is always happy to help. On every renewal I am presented with multiple cover options that are relevant to my dog and I always get a favourable rate. I would highly recommend The Insurance Emporium for anyones pet insurance needs Reviewed on: 23rd September 2022

Really professional wide ranging cover

Very impressed with the clarity of information to allow selection of correct cover. Really appreciate annual renewals not being extortionate to allow me to continue being able to afford pet cover. Reviewed on: 23rd September 2022

Fast and efficient service

I had a claim and it was dealt with quickly Reviewed on: 23rd September 2022

Always there for us at any time

Quality service at sensible price Reviewed on: 23rd September 2022

Great company for pet insurance!

So reassuring to have my 3 year old Cavapoo insured with this excellent highly rated company. I was recommended to them by a friend. I have in the past used a couple of other companies with my current dog and my last dog. Glad to have found the insurance Emporium to give me peace of mind! Reviewed on: 23rd September 2022

Helpful customer service

My recent experience with customer service was well delt with Reviewed on: 23rd September 2022

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The Insurance Emporium: Pet insurance reviews

100% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review The Insurance Emporium: Pet insurance now

The Insurance Emporium Pet insurance reviews (5996)

Excellent Service

Great pet insurance

Great Company For Horse Insurance

Research is the Key.

Great customer service and product variety

Really professional wide ranging cover

Fast and efficient service

Always there for us at any time

Great company for pet insurance!

Helpful customer service

Review The Insurance Emporium: Pet insurance now

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