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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Always friendly and helpful.

I've claimed many times for my dogs vets fees and it always been delt with quick and smoothly. Reviewed on: 23rd September 2022

Very good company

Been years with the insurance emporium and they been the best insurer so far thank you very much Reviewed on: 23rd September 2022

THE RIGHT INSURANCE FOR THOSE HARD TIMES

I received prompt advise when I had an emergency with my little dog, the process was easy and the money was paid back in a matter of days. After checking around, I decided that this is the company that suits my needs. Reviewed on: 23rd September 2022

Brilliant! Quick easy and highly cost effective!

When we had to claim for our little pup it could not have been easier! Very simple process and our enquiries were met professionally and courteously by people I could understand. Oddly even their call handling was not “….experiencing an unusually high demand….” Despite me calling between 8 to 6 on a day of the week! Incredible! Who would have thought that was possible? I would thoroughly recommend this excellent company, one day all insurance companies will be this good. Until then there is the Insurance Emporium! Reviewed on: 23rd September 2022

Good Cover - affordable options

Insured both our cats. Really simple process when we had to claim. No fuss, and lovely customer care when our lovely Molly had to be put to sleep. Reviewed on: 23rd September 2022

Great price and great service

I was given a quote for a very competitive price and when I needed to make a claim they paid quickly and with ease. Would definitely recommend! Reviewed on: 23rd September 2022

So glad I went with the Insurance Emporium

When my pet fell ill last year I was very relieved that the Insurance Emporium were happy to pay out and support his medical bills until the infection had cleared. I would choose the Insurance Emporium again as they are very good value compared to other leading brands. Reviewed on: 23rd September 2022

Great Pet Insurance

My dog is 14 and half years old and has recently had quite a lot of medical problems. I am so pleased with the way Emporium have handled my claims. I could not have managed without their prompt and understanding attention. Reviewed on: 23rd September 2022

Quick response

Quick response and payments. Really happy with this pet insurance Reviewed on: 23rd September 2022

Very friendly

Very helpful and friendly when I rang up to insure our new puppy. Reviewed on: 23rd September 2022

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