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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Sympathetic and good communication

Looking after an aged cat , the company has always acknowledged any claims and kept me up to date. That’s all I want ! Reviewed on: 23rd September 2022

Dual pet insurance

We have both cat and dog insurance, and they have different policies wording as we have different amounts for each animal. Really simply when looking at the policies to read what’s covered and what’s not. We have had born policies for the last 2 or 3 years. Also didn’t no that you provided caravan insurance so we’ll give you a try next year Reviewed on: 23rd September 2022

Best Insurers for my cats

The best insurer I've had with simple processes and notifications of which stage the claims are at, etc - enabling me to get on with my own job and knowing my cat's health is in great hands. I recommend The Insurance Emporium Reviewed on: 23rd September 2022

Specialist pet insurance provider

Their charges are reasonable and when you contact them they are helpful Reviewed on: 23rd September 2022

Reliable & reasonably priced

Had no problem with them at all. Mind you, my cat is really healthy & I have never had to claim for him. Reviewed on: 23rd September 2022

Brilliant insurance

Good quality insurance never had an issue Reviewed on: 23rd September 2022

Good to deal with

Thankfully not needed them yet, but their customer service is always helpful and friendly so I have confidence in them Reviewed on: 23rd September 2022

Good value policy

The policy I chose was good value and when I made a claim it was paid out quickly with no problems or fuss. Would highly recommend this company. Reviewed on: 23rd September 2022

Great marketing, great website and even better customer service

It feels very simple to engage with The Insurance Emporium, from start up to making a claim. Communication has always been brilliant! Reviewed on: 23rd September 2022

Always been great for my horses

I have been using the insurance emporium for several years now and whether it's through a claim, a policy or a question they have always been friendly and helpful. They are also fair with prices. Reviewed on: 23rd September 2022

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