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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

No quibble insurance

Outstanding customer service Fair quotes Easy claims process I recommend to everyone Reviewed on: 23rd September 2022

Brilliant service and highly recommend

I have been a customer now for over a year with pony and I would feel confident if I did need to make a claim. Reviewed on: 23rd September 2022

friendly customer service

Reasonably priced insurance, my documents clearly show what’s covered. Customer service has always been friendly and straightforward. Highly recommended. Reviewed on: 12th September 2022

Helpful and caring insurers

The insurance emporium are very helpful and understanding when dealing with claims. They make the process stress-free and quick which is a relief when dealing with a sick pet. I would recommend to everyone! Reviewed on: 12th September 2022

Excellent service

Easy and quick to sort out, clear and easy to follow documentation Reviewed on: 6th September 2022

A little bit old school but good!

They maybe need to upgrade their systems a little bit but if you don't mind making a phonecall then you will get a great policy at a great price. We have also claimed on the policy when our dog got sick and the increase in cost was small, definitely recommended. Reviewed on: 6th September 2022

Best insurers out there

Their customer service has been incredible and supportive the two times I had to make a big claim. Cheapest insurance out there given the level of cover you get Reviewed on: 24th August 2022

Super Value for Money

Great value for money for multiple pets Reviewed on: 17th August 2022

Hassle Free

I have had to make several claims for my cats over the last few months, and I have found the Insurance Emporium very easy and simple to deal with. All my claims have been settled promptly. Reviewed on: 17th August 2022

Sick old cat.

The Insurance Emporium has been paying for our cat's treatment for four years now. Never a quibble and always a prompt settlement. Couldn't have kept her alive without them. Reviewed on: 16th August 2022

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