Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5996)

Pet insurance

Helpful service and timely reminders Reviewed on: 15th August 2022

Reasonable value , easy

Terms are clear, platform is easy to use, reasonable value. Reviewed on: 12th August 2022

Read the policy terms and conditions in detail!

I have had several pet insurance policies for my cat, but this was the first time I had to claim for my 16-year-old cat. My cat had glaucoma and has had it for about a year and a half. Recently the vet advised the glaucoma was causing him pain and recommended they remove the eye. I obviously didn't want my cat to be in pain, so we agreed to the operation at a cost of around £1,000. We could not afford this, but we had insurance that we have been paying for, so thought this would be fine. I was wrong, and the claim was denied due to a technicality. The condition is pre-existing, given it was first identified over a year ago. Even though The Insurance Emporium accepted glaucoma might last several years, my challenge was denied. "We also appreciate that Glaucoma is an unpredictable condition and can be either severe from the start or develop over time and take several years, but regardless of which way this goes, we cannot change the terms of the policy to suit an individual medical condition, the terms of the policy are set from the very beginning." Due to this "technicality" me and my family are now really stretched. I cannot afford this £1,000+ bill plus the cost of the premium I have paid over the last few years. I have since looked at other insurance providers where this would have been covered, so I just hope this review serves as a warning for people to check the policy terms and conditions in more detail. I am now struggling financially after paying for a policy I thought would protect me from this very thing. If you even care The Insurance Emporium I hope you review your policy terms and conditions. Reviewed on: 27th July 2022

Great service

Great Service from J.Brownless. Reviewed on: 21st July 2022

good pet insurance

i have 3 cats to insure and 2 of them are senior.renewal was a touch high for me when i received it,but i called and was able to negotiate a small discount which really helped. Reviewed on: 20th July 2022

Back to back credit product sold by stealth

We bought a pet insurance product based on a monthly payment. The product was rolled over without our proactive request (we failed to respond yes or no to an email for renewal) and then when we cancelled the direct debit we were hit by a late payment charge from a credit company who we did not even know were financing the product. This meant we had effectively taken out a loan without realising it and they threatened to impact our credit rating if we did not pay the whole annual premium in an aggressive and threatening letter. We unwound this by complaining and will be contacting the fca and the financial ombudsman but avoid this company if you value transparency, treating customers fairly and not being treated abusively. Reviewed on: 10th January 2022

Terrible customer service and claims take an age.

I made a minor claim weeks ago, never heard a thing from the Insurance Emporium, still waiting, and while I was they wrote to me and imposed a new condition. What dreadful service. Reviewed on: 16th November 2021

Highly Recommended - Horse Insurance

5 STARS! Compassionate, Professional Staff with Great Communication Reviewed on: 11th October 2021

Quick and efficient

My claim was dealt with by my vet directly to this company. No issues and dealt with promptly. Claim was sorted by them very quickly. Reviewed on: 10th October 2021

All good

easy to deal with and good value for money Reviewed on: 10th October 2021

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet insurance
from CoverMy Pet 2.08 from 24 reviews
Pet Insurance
from Vetsure 4.00 from 1 reviews
Pet Insurance
from Petguard 1.00 from 2 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.92 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub